Luciana Tawk

Experience

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  Hospitality Services SARL

  Sept 2016 - Apr 2018

  Event Coordinator

  Coordintor of the following events : Whiskey Live, HORECA, Salon du Chocolat and Beirut Cooking Festival (Organized by Hospitality Services SARL)

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  Pearson VUE

  Apr 2017 - Sept 2019

  Administrator
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  Sky Management

  May 2019 - Aug 2020

  Customer Relations Specialist

  1. Booking and Reservation Management: Handles customer inquiries and reservations, ensuring accurate booking information and providing confirmation details for accommodations, dining, or other hospitality services.2. Customer Service and Support: Offers exceptional customer service by addressing inquiries, managing special requests, and resolving any issues or concerns to ensure a satisfactory and seamless guest experience.

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  Malia Group

  Jan 2020 - Aug 2023

  1. Facilitating Employee Experience: Ensuring a positive and supportive experience throughout various stages of the employment journey. 2. Point of Contact: Serving as the primary contact for employees, addressing their inquiries, concerns, and requests related to HR matters. 3. HR Policies and Benefits: Assisting with questions and issues regarding HR policies, benefits, and general employment matters. 4. Policy Implementation: Aiding in the implementation and effective communication of HR policies and procedures. 5. Ensuring Compliance: Ensuring employees are well-informed about and compliant with company regulations and standards. Show less 1. Ensuring Fair Compensation: Guaranteeing fair and competitive compensation packages for employees in line with market standards.2. Managing Employee Benefits: Overseeing employee benefits programs, including health insurance and retirement plans, and handling negotiations with benefit providers.3. Facilitating Enrollment: Guiding employees through the benefits enrollment process and ensuring they understand their options and entitlements.4. Developing Policies: Developing, implementing, and maintaining comprehensive compensation and benefits policies that support the organization's objectives and are compliant with relevant laws and regulations.5. Ensuring Legal Compliance: Confirming organizational adherence to all legal requirements related to employee compensation and benefits, including regulations on minimum wage, overtime pay, and leave entitlements. Show less 1. Analyzes Digital Presence: Evaluates the client's current online presence, including website, social media, and overall digital strategy.2. Identifies Target Audience: Determines the client's target market and audience behaviors, preferences, and demographics.3. Sets Marketing Goals:Establishes clear, measurable goals for the client's online marketing efforts (e.g., increasing website traffic, improving conversion rates).4. Monitors Performance: Uses analytics tools to track campaign performance, monitors KPIs, and adjusts strategies based on data insights.5. Reports and Communicates: Provides regular reports to clients on campaign performance, insights, and recommendations for improvement.6. Stay Updated: Keeps up-to-date with the latest digital marketing trends, tools, and best practices to ensure strategies remain effective and innovative. Show less

  • Human Resources - Employee Services Specialist

    Jan 2021 - Aug 2023

  • Human Resources - Compensation & Benefits Specialist

    Jan 2021 - Aug 2023

  • Online Marketing Consultant

    Jan 2020 - Dec 2020
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  Transmed

  Jul 2024 - now

  Senior Human Resources Executive