
Essam Emara
Technical Support Specialist

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About me
Software Developer | Microservices Architecture | Agile
Education

Tanta University
2010 - 2013Bachelor's degree AccountingMarketing Management: Studied market research, consumer behavior, and promotional strategies, gaining insights intoeffective marketing techniques and contributing to the development of marketing campaigns.Organizational Behavior: Explored theories and practices related to human behavior in organizations, understanding thedynamics of teamwork and leadership
Experience

SKY SOFT & EG-TECH
Dec 2015 - Feb 2018Technical Support SpecialistDesigning and implementing accounting systems for companies utilizing ERP systems. Monitoring and maintaining the status of all systems and hardware components. Resolving technical issues pertaining to network interruptions and connectivity problems. Participating in face-to-face meetings with clients to analyze, troubleshoot, and diagnose hardware-related issues. Conducting thorough testing, assessment, and continuous learning to stay updated with the latest updates and advancements in technology. Show less

7P's Marketing
Mar 2018 - Nov 2019Backend EngineerOptimized website compatibility across different platforms and devices, optimizing the website's performanceand accessibility, contributing to 25% of the responsibilities.Improved SEO best practices, driving a 50% increase in organic search traffic for client websites.Reduced hacking incidents from 1.3% to 0.09% by deploying advanced threat mitigation strategies, enhancingplatform security.Engineered a scalable enterprise web portal, increasing company sales by 58% through innovative back-endsolutions. Show less

Emcan Solutions
Jan 2020 - Nov 2020Laravel DeveloperImplemented best practices in web development, such as code optimization and performance enhancements,resulting in a 25% improvement in website loading time.Refactored the existing codebase, improving maintainability and scalability by approximately 30%, whilemaintaining a test coverage of over 90% and preserving full functionality.Analyzed an enterprise web portal through web application development, with a focus on 80% newdevelopment and 20% maintenance of legacy PHP applications.Developed clear, concise documentation that enhanced understanding and facilitated seamless knowledgetransfer among team members, leading to a 25% increase in overall team efficiency.Innovated and developed an e-commerce web application that significantly boosted company sales by 70%,providing a seamless online shopping experience for customers.Implemented modular back-end architectures and streamlined deployment pipelines, reducing deploymenttimes by 30%. Show less

Kian Alraqmih
Dec 2020 - Sept 2024Senior Web DeveloperMentored a team of junior and senior developers, driving an 80% increase in productivity through skilldevelopment and process optimization.Reduced onboarding time for new developers by 30% with clear documentation.Delivered high-quality solutions through full-cycle Agile development, reducing sprint timelines by 3 days andexceeding quality benchmarks.Executed end-to-end Agile development processes, achieving 100% sprint completion and delivering highquality outcomes.Collaborated with QA teams to optimize workflows, resulting in a 25% boost in productivity.Spearheaded cross-functional collaboration to integrate UI/UX, resulting in a 30% decrease in useronboarding time and a 20% increase in overall user satisfaction.Integrated third-party APIs, improving functionality and user experience by 60%. Show less
Licenses & Certifications
- View certificate

JavaScript Algorithms and Data Structures
FreeCodeCampFeb 2025 
Certified PHP Engineer
ITShareJan 2017
Docker Certificate
UdemyJan 2025
Languages
- arArabic
- enEnglish
- frFrench
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