Brandon Shaffer

Experience

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  Planet Ice

  Oct 2008 - Apr 2016

  Represented the facility using strategic marketing through the channels of social media, community relations, and advertising/sponsorships. Ensured that the brand is represented in a positive manner that reflects the businesses attitude toward ice sports. Oversaw all aspects of the adult hockey league, youth hockey programs, and pro shop. Was responsible for implementing, monitoring, and evaluating rules of the adult league as well as ensuring player safety and structure. Scheduled officials to work adult hockey games. For one month, oversaw the daily operations of the business while the General Manager was out of work due to severe illness. Created employee schedules, submitted payroll weekly, monitored sales, booked ice time slots for customers, and was the point of contact for all ice rink questions/concerns. Show less

  • Director of Marketing and Hockey Programming

    Dec 2014 - Apr 2016

  • Shift Supervisor

    Oct 2008 - Apr 2016
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  Frostburg State University

  Jul 2012 - Jul 2014

  Resident Assistant

  Oversaw early teens attending a summer physics camp including walking them to classes, making sure they went to bed on time, and ate proper meals. Participants were gifted students and applied for admittance to the camp. This was a once a year summer job.

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  Oak View Group

  Aug 2013 - Jun 2022

  Contributed to the business goals of the Donald L. Tucker Civic Center within the Box Office. Created and followed annual department budget while creating new revenue generation solutions. Worked aggressively with ticketing provider on new product enhancements and how they could benefit both the venue and provider. Assisted three other OVG360 box offices with daily operations and guidance of best practices in a District Manager role. Provided guidance on ticketing request for proposals in order to ensure each venue selected the right ticketing company for their needs. Show less

  • Box Office Director

    Jul 2019 - Jun 2022

  • Box Office Manager

    Nov 2016 - Jul 2019

  • Assistant Box Office Manager

    Jun 2016 - Nov 2016

  • Ticket Office Assistant

    Aug 2013 - Jun 2016
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  Amalie Arena

  Jun 2014 - Jun 2014

  Ticket Office Intern

  Served as intern for all events held at the 20,000-seat arena including arena football games and concerts. Responsibilities included daily operations of the box office, ticketing, money management, customer service, and employee management. Organized and distributed will call to customers. Used Ticketmaster and Archtics ticketing software to process guests orders. Responsible for cash drawers and daily deposits. Prior to completion of internship promoted to shift supervisor and managed twelve ticket office employees during an event. Show less

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  Jurassic Quest

  Jun 2022 - Jan 2023

  Director Of Ticketing

  Controlled all aspects of ticketing for 3 major touring units across the United States and Canada. Utilized the Ticketure ticketing product to facilitate unique timed entry schedules and marketed promotions on approximately 100 events a year. Provided data and analytics to the management team in order to make decisions based on fan purchasing habits and operational excellence.

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  Johnstown Tomahawks

  Feb 2023 - Aug 2024

  Develop and improve all ticketing functions and operations for the NAHL Johnstown Tomahawks hockey team at the historic 4,000 seat 1st SUMMIT Arena at Cambria County War Memorial. Program and work directly with Ticketmaster for all home games using HOST and TM1 to manage ticketing for single game and season ticket memberships. Work with integrated third party partners FEVO and VetTix to better serve the fans in the community and reduce the friction of their ticket purchase. Collaborate with ASM venue management on event settlements and leverage their ticketing agreement to make the teams ticketing as efficient as possible. Show less

  • Director of Ticketing

    Jun 2023 - Aug 2024

  • Ticketing Operations

    Feb 2023 - Jun 2023
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  Tixr

  Sept 2024 - now

  Technical Account Manager