Swathi Gali

Experience

• 

  Salmat

  May 2006 - Aug 2013

  Test Analyst
• 

  Telstra

  Aug 2013 - Jul 2016

  Senior Test Lead
• 

  Telstra Purple

  Feb 2017 - Dec 2023

  Managed end to end testing for Genesys hosted cloud Contact Centre solution. Star Track (ST) contact centre is currently operating on an on premise solution and looking to migrate to a hosted Genesys cloud contact centre solution in order to align with the rest of the Australia Post contact centre platform and provide contact centre functionality and efficiencies that the current solution cannot provide.The solution proposed by Telstra and Engage is an Engage Contact Centre platform offering comprising of Genesys, Verint and Yellowfin with the addition of Smart speak IVR`s for automation of certain call types.Upgrading the telephony solutions within the Star Track Customer Service Contact Centres. This includes the following sites:• 140 Sharps Road, Tullamarine, Vic 3043• 39-42 Gravel Pit Road, QLD 4076 Show less

  • Test Manager - TasGRN

    Jul 2021 - Dec 2023

  • Test Manager - Emergency Alert (EMV)

    Feb 2019 - Jun 2021

  • Test Manager - RMR

    Feb 2017 - Jul 2019

  • Test Manager - StarTrack

    Feb 2017 - Jul 2018
• 

  Telstra

  Sept 2024 - now

  Program Test Manager

  As a Program Test Manager, my role focuses on establishing comprehensive test strategies across Telstra’s programs, particularly those involving State and Federal Government initiatives. I am responsible for planning, coordinating, and overseeing all test-related activities, from defining test plans and acceptance criteria to managing test execution and reporting. My goal is to ensure that any new IT programs or system changes are thoroughly validated, minimizing user impact and facilitating a seamless transition. Show less