Peter Naples

Peter Naples

Operations and Installation Manager

Followers of Peter Naples46 followers
location of Peter NaplesUnited States

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  • Timeline

  • About me

    Microsoft IT Service Manager

  • Education

    • Florida SouthWestern State College

      -
      A.S. Honors Degree Management Information Systems, General
  • Experience

    • Quantum Fiber LLC

      Jan 2006 - Feb 2013
      Operations and Installation Manager

      Managed residential and commercial contracts for Installs Inc, Sears, HH Gregg, Target, Sam's Club, Best Buy, and Tiger Direct on all AV or custom installations.Partnership with Harris Corporation for several commercial projects including seventy eight 711's AV installation throughout the state of Florida, Florida Institute of Technology's Cafeteria AV installation, and Commercial Av installations for several other companies.Developed a customer base and repeat business relationships with a 35 % increase in customer call backs for other services.Managed and coordinated all administrative, sales and operations.Responsible for remaining 100 % in budget on labor and equipment materials.Ordered supplies and materials for installation through various online whole sellers.Professional consultation and custom installation of home cinemas, multi room audio visual systems, smart home automation and networking.Trained and mentored contractors on industry standards and company policies to achieve 100% customer satisfaction.Surround sound wiring installation and programming.Wireless routing and setup.Authorized HP + Dell Computer repair service technician replacing computer components as needed such as motherboards, video cards, sound cards, network cards, memory, hard drives, power supplies, and CD/DVD drives per work order.Hardware and Software upgrades.Transferred customers data from existing to new computer using USB data transfer cable or other supported procedures.Setup user accounts, email accounts and profiles.Image and Ghost drives per customers request for backup.IR/RF Remote Control install and programming. Show less

    • One Support

      Feb 2013 - Aug 2019
      Customer and Product Support Specialist Tier 2

      White Glove premium support for contracted ISP Client customers.Install supported antivirus programs.PC Tune-ups, Virus and Malware removals.Train and Mentor New Hires with VPN setup, software installs, Avaya One X setup, Bookmarks, Templates and Company Tools.Assist customers with backup and sharing to Cloud services.Perform PC health checks and PC health optimizations.Third party hardware, software installation and troubleshooting.Use remote access software to connect to customers computers to resolve various issue. OS restore and recovery.Wireless device connections, setup, and troubleshooting Show less

    • Nuance Communications

      Aug 2019 - Mar 2022
      Senior IT End User Support Specialist

      Provide support to Nuance Melbourne employees, executives, and remote users for all IT related needs.Imaging Pc’s and Laptops with Nuance Image.Provide IT services during Disaster Recovery.Promote the use of Remote Control & Remote Diagnostic Tools.Resolve IT and Network Infrastructure related problems.Install, configure, and deploy new PCs or Laptops to end users.Investigate, resolve and close user reported PC and application issues through Remedy Force ticketing system.Maintain an up-to-date hardware and software Process all incoming or outgoing IT equipment.Set up and Maintain Conference rooms AV Equipment. Show less

    • Microsoft

      Mar 2022 - now
      Information Technology Manager
  • Licenses & Certifications

    • CompTIA Network+

      CompTIA
      Mar 2003
    • CompTIA A+

      CompTIA
      Jan 2003