Peter Naples

Experience

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  Quantum Fiber LLC

  Jan 2006 - Feb 2013

  Operations and Installation Manager

  Managed residential and commercial contracts for Installs Inc, Sears, HH Gregg, Target, Sam's Club, Best Buy, and Tiger Direct on all AV or custom installations.Partnership with Harris Corporation for several commercial projects including seventy eight 711's AV installation throughout the state of Florida, Florida Institute of Technology's Cafeteria AV installation, and Commercial Av installations for several other companies.Developed a customer base and repeat business relationships with a 35 % increase in customer call backs for other services.Managed and coordinated all administrative, sales and operations.Responsible for remaining 100 % in budget on labor and equipment materials.Ordered supplies and materials for installation through various online whole sellers.Professional consultation and custom installation of home cinemas, multi room audio visual systems, smart home automation and networking.Trained and mentored contractors on industry standards and company policies to achieve 100% customer satisfaction.Surround sound wiring installation and programming.Wireless routing and setup.Authorized HP + Dell Computer repair service technician replacing computer components as needed such as motherboards, video cards, sound cards, network cards, memory, hard drives, power supplies, and CD/DVD drives per work order.Hardware and Software upgrades.Transferred customers data from existing to new computer using USB data transfer cable or other supported procedures.Setup user accounts, email accounts and profiles.Image and Ghost drives per customers request for backup.IR/RF Remote Control install and programming. Show less

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  One Support

  Feb 2013 - Aug 2019

  Customer and Product Support Specialist Tier 2

  White Glove premium support for contracted ISP Client customers.Install supported antivirus programs.PC Tune-ups, Virus and Malware removals.Train and Mentor New Hires with VPN setup, software installs, Avaya One X setup, Bookmarks, Templates and Company Tools.Assist customers with backup and sharing to Cloud services.Perform PC health checks and PC health optimizations.Third party hardware, software installation and troubleshooting.Use remote access software to connect to customers computers to resolve various issue. OS restore and recovery.Wireless device connections, setup, and troubleshooting Show less

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  Nuance Communications

  Aug 2019 - Mar 2022

  Senior IT End User Support Specialist

  Provide support to Nuance Melbourne employees, executives, and remote users for all IT related needs.Imaging Pc’s and Laptops with Nuance Image.Provide IT services during Disaster Recovery.Promote the use of Remote Control & Remote Diagnostic Tools.Resolve IT and Network Infrastructure related problems.Install, configure, and deploy new PCs or Laptops to end users.Investigate, resolve and close user reported PC and application issues through Remedy Force ticketing system.Maintain an up-to-date hardware and software Process all incoming or outgoing IT equipment.Set up and Maintain Conference rooms AV Equipment. Show less

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  Microsoft

  Mar 2022 - now

  Information Technology Manager