Benjamin Wells

Experience

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  MARSHALLS LLC

  Dec 2020 - Feb 2023

  Front End Associate

  Customer Engagement and Assistance: Greet customers as they enter the store, provide direct assistance, and answer questions while delivering in-depth product knowledge. Address unique shopping needs and encourage beneficial add-ons and promotions.Sales Processing and Transactions: Process purchases, returns, and exchanges efficiently, and assist cashiers during busy periods. Upsell products and explain store membership benefits to enhance customer satisfaction and loyalty.Store Maintenance and Team Collaboration: Organize and replenish front stock, process newly received shipments and help merchandise the store to maintain a tidy retail space. Collaborate with team members to achieve sales goals and create a positive shopping environment. Show less

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  Dogtopia of Old Bridge

  Jun 2022 - now

  Canine Coach

  Safety and Supervision: Ensured a safe and enjoyable environment for dogs by supervising staff compliance with safety standards, creating behavior modification plans for dogs with issues, and logging behavior notes from canine coaches.Customer Engagement and Management: Fostered positive relationships with pet parents by greeting them, addressing inquiries, facilitating enrollment, promoting daycare packages and memberships, and managing spa appointments while ensuring accurate client record maintenance.Social Media Management and Event Coordination: Managed Dogtopia’s Instagram by posting daily updates, event highlights, and engaging pet content to grow community engagement. Assisted in coordinating on-site events, capturing moments to showcase the brand’s fun and welcoming atmosphere. Show less

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  Glow Express Car Wash

  Feb 2024 - now

  Wash Attendant

  Delivered high-quality customer service by greeting guests, answering questions, and assisting with wash package selections.Guided vehicles into the wash tunnel, monitored the wash process, and performed quality checks post-wash.Promoted memberships and upsold additional services to meet sales goals and enhance customer satisfaction.Collaborated with team members to ensure a smooth, fast-paced workflow and a positive customer experience.

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  Operation Smile Seton Hall University

  Nov 2024 - now

  Chapter Engagement Officer

  Lead strategic initiatives for professional development by leveraging ALPFA’s resources, ensuringmembers’ exposure to industry-specific events and networking opportunities to stay ahead of careeradvancements.Manage active membership engagement strategies, curating and leading various events, workshops, and activities to foster connections among members and optimize access to the organization’s resources.Lead the Public Relations Committee in creating content and managing promotions to raise awareness of Operation Smile’s mission and campus events. Show less

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  ALPFA Inc - Association of Latino Professionals For America

  Dec 2024 - now

  Professional Development Committee

  Help members strengthen their leadership, communication, and career-readiness skills.Create opportunities that prepare students for success in today’s competitive job market.Explore ALPFA’s resources to enhance professional skills and knowledge, attending industry-specific events and seminars to stay informed about career advancements and trends.Maintain an active membership in ALPFA, participating in various events, workshops, and activities to stay connected with the organization’s resources and opportunities.Utilize ALPFA’s extensive network to connect with fellow members and professionals, fostering valuable relationships and contributing to community involvement initiatives organized by the organization. Show less