Glenn Parker

Experience

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  Divvies

  Jan 2011 - Feb 2012

  Industrial Engineering Intern

  • Developed Standard Operating Procedures Manual that included Test procedures, Policies and Regulatory compliance, governing the manufacture of allergen free baked goods, analyzed baking production reports and provided process recommendations to improve output and factory flow• Evaluated, modified and repaired process equipment; developed troubleshooting guides to fixing future equipment problems

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  Mercedes-Benz USA

  May 2012 - Aug 2012

  Intern

  • Tested vibration monitoring and analysis equipment in real-life automobile use situations• Processed and composed large volumes of customer data into readable and update-able reports seen at every level of company management• Developed several Microsoft VBA macros to automatically update data, change reports, and automate several-day intern processes• Led other interns in data entry team and taught other interns in the usage of advanced Microsoft Office Features

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  Mercedes-Benz USA

  May 2013 - May 2017

  Service Engineer - Transmissions

  Consulting on vehicle diagnosis and repair with dealership personnelController data collection and analysis using programs such as ETAS INCA, Vector CANape and other proprietary softwareReport on findings to both internal and external customersAdvocate customer concerns to R&D groups in both Germany and USACoordinate data collection efforts with field personnelWarranty data analysis to identify trends and back up claims

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  Volvo Car USA

  May 2017 - Jun 2020

  Product Follow-up Engineer

  Perform statistical analysis on emerging vehicle quality issues in support of improvement business cases, totaling millions of dollars in potential savingsDevelop a new process for improving workshop quality and successfully launching a team that has identified and contributed to the ongoing resolution of workshop difficulties, yielding over $6 million in potential warranty savingsIdentify technical issues regarding safety or quality through the use of warranty & technical support databases, customer feedback (phone center and JD Power), dealer investigations, and analysis of returned partsProvide technical training and engineering support on hybrid system components to a large audience, from workshop technicians to other specialistsLead team multi-discipline projects to measure, design, and test process improvements to reduce team load and costs Show less

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  Polestar

  Jun 2020 - now

  • Technical Operations & Quality Manager

    Jul 2022 - now

  • Technical Operations Specialist

    Jun 2020 - Jul 2022