Tom Thatcher

Experience

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  Camp Sloane YMCA

  Jun 1999 - Sept 2003

  Camp Counselor, Section Head & Adventure Activity Head
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  Hautt-Lac International Centre

  Jan 2003 - Apr 2004

  Ski Instructor
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  Village Camps

  Apr 2004 - Oct 2011

  Outdoor Education Program Coordinator

  Training staff to lead outdoor education sessions designed for visiting International Baccalaureate schools. Communication with clients in order to link curricular themes with Village Camps programs. Managing and assisting with the professional development of outdoor instructors. Overseeing constant updates and reviews of all Risk Management strategies and Safety Audits for outdoor programming. Successful implantation and set-up of new Outdoor Education Center and program in Saas Grund, Switzerland. Show less

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  Viamonde

  Oct 2005 - Apr 2006

  Ski Instructor
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  Ski Academy Switzerland

  Sept 2006 - Apr 2008

  Trainer
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  Birch Trail Camp For Girls

  Jun 2007 - Aug 2011

  Wilderness Trip Leader & Trip Operations Manager

  Leader of training and operation of the Wilderness Trips Program. Responsible for managing logistics, budget, scheduling and risk management strategies for 100+ wilderness trips throughout the summer. Leader multi day backcountry trips in the northern Minnesota/Wisconsin region. Trips focused on safety, teaching outdoor skills, environmental ethics while using the trips to foster personal and social growth.

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  Glycerine Sport

  Dec 2008 - Apr 2009

  Ski Instructor
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  POWDR

  Nov 2010 - Apr 2011

  Ski Instructor
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  Vail Resorts

  Oct 2011 - Sept 2015

  Managing supervisors, instructors and support staff by implementing and holding staff accountable to Ski & Ride School policies and company policies & procedures. Ensuring that supervisory staff effectively control labor margins over revenue whilst maintaining the highest quality of guest service. Resolving guest complaints and accommodating special requests by utilizing guest service guidelines. Communicating with other departments to create an environment of support and trust that will benefit guests and staff. Show less Summer Activities - Guided Activities Supervisor:Playing a key role in re-imaging the concept of guided tours as part of Breckenridge Summer Activties Department. Successful implementation lead to growth across 4 guided tours: Jeep Tours, Guided Hikes, Bike Lessons and Segway Tours. Summer Activities - Kids Base Camp Assistant Manager:Overseeing the introduction of Kids Base Camp for the 2015 Summer Fun Park operation; featuring High Ropes Course, Zip Line and Summer Tubing lane. Training staff to deliver exceptional customer service to all visitors and guests Ensuring safety of all staff and guests by adhering to all Standard and General Operating Procedures. Show less Managing supervisors, instructors and support staff by implementing and holding staff accountable to Ski & Ride School policies and company policies & procedures. Ensuring that supervisory staff effectively control labor margins over revenue whilst maintaining the highest quality of guest service. Resolving guest complaints and accommodating special requests by utilizing guest service guidelines. Communicating with other departments to create an environment of support and trust that will benefit guests and staff. Show less

  • Ski & Snowboard School Resort Manager

    Oct 2013 - Sept 2015

  • Summer Activities, Lead Guide & Assistant Manager

    May 2013 - Sept 2015

  • Ski & Snowboard School Hiring Coordinator

    Aug 2013 - Nov 2014

  • Ski & Snowboard School, Children's Supervisor

    Oct 2011 - Sept 2013
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  Killington/Pico Ski Resort Partners, LLC

  Oct 2015 - Jun 2016

  Children's Snow Sports School Manager

  Oversight for daily operations of all children's ski and snowboard programs. Managing supervisors, team leads, instructors and support staff by implementing and holding staff accountable to Snow Sports School policies and company policies & procedures. Ensuring that school effectively control labor margins over revenue whilst maintaining the highest quality of guest service. Resolving guest complaints and accommodating special requests by utilizing guest service guidelines. Communicating with other departments to create an environment of support and trust that will benefit guests and staff. Show less

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  Vail Resorts

  Oct 2019 - now

  Location Manager
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  Netop Summer Camp

  Apr 2020 - now

  Co-Owner & Business Manager