Dileep Hegde

Experience

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  CMS COMPUTERS Ltd

  Dec 2005 - Nov 2006

  Desktop Enigeer

   Handling the FMS Site of ABN AMRO Bank Administration, Installation & Troubleshooting of Network Printers. Troubleshooting of Hardware & Banking related software problems. Call logging with concerned vendors & follow-up with them to close the call. Monitoring of lease line & Taking the backup of ERP database. Co-ordination with concerned Team for user ID & profile creation Designed and maintained video conferencing, VOIP, SIP phones, and other communication devices for communication connectivity and VOIP deployment on IP PBX technology at remote sites utilizing D-Link Voice Centre and VOIP gateways. Managed data backup for the company, including disaster recovery planning, tape management, and data recovery after a crash or corruption. Managed Server Room Conditions, LAN, WAN, Networking Devices, Systems, IT Peripherals, and Hardware and Software AMC Implemented VPN technology for RAS shops, including IPSEC VPN tunnels, PPTP tunnels, and SSL VPN tunnels. Installed Win 2008 server, hardening of O.S, Active Directory setup, Users Environments, Group environments, Terminal servers, Performance tuning, and so on Headed all aspects of IT procurement including due diligence, RFPs, contract negotiations, SLA measurements, and contracts. Show less

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  Essgi Infotech

  Nov 2006 - Oct 2007

  Customer support engineer

  •  Engaged in the maintenance of systems, printers, networking components, LAN and WAN environments. Monitored the data centre’s leased line, Internet connectivity, and other networking components.

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  Page Industries Limited

  Oct 2007 - now

  IT Manager

   Implementing the Information Technology Infrastructure Library (ITIL) program to improve work practices and processes within the Service Desk, Infrastructure, and application and security teams Key initiatives undertaken in the first stage included design and implementation of Incident Management, Problem Management, Change Management, Service Catalogue Redesign processes Setup IT competency Centre of Excellence, IT Budget & Roadmap in line with Business roadmap and Technology Roadmap Defining hardware and software standards, to provide the best productivity and service to the business units and other stakeholders. Establishing and validating monitoring technologies to ensure alignment of performance metrics, alert criteria, and other monitoring functions for operations. Recommending and enforcing IT procedures and standards for adherence of project output to audit and compliance. Steering all IT infrastructure operations including data, voice, network & end-user services Handled new technical solutions on Digital Signature, MPS, Enterprise Mobility & Security Rollout, Fine tuning of the ecommerce applications Jockey.in and speedo.in. Working with business team on Modernization of the applications from legacy .net framework to Azure Apps and Managed database on Azure, journey to cloud. Ensure 100% system availability and 24/7 support of production system services to ensure the highest standards of availability. Liaise with Projects team for successful execution of projects on time, governance management, Compliance, Budget management. Executed SD-WAN solution for key branches and Wireless Transformation Project to Cisco Meraki with centralized management as Networking on Cloud Show less