Ramesh Thiyagarajan

Experience

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  CMC LTD

  Aug 2004 - Jan 2006

  IT Associate Engineer

  o Project: Indian Railways – Passenger Reservation Systemo Involved in management of OpenVMS cluster system used for railway ticketingsystem, network & system monitoring for the production environment.o Installed, configured & maintained network and peripheral devices.o Focused on preventive & corrective maintenance; troubleshooting of day-to-daynetwork/ system issues.

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  Hewlett-Packard

  Jan 2006 - May 2009

  IT Systems Engineer

  o Project: Global OVMS Support – Shared Delivery Modelo Rendered support to clients from multiple domains like Pharmaceuticals,Automobile, Communication, Petroleum, Food & Beverage (Pfizer, Delphi, Cadbury,Nokia, HP and others) across diverse geographical regions.o Functioned as SPOC, responsible for weekly/ monthly SDR & SLA review withmanagement and client.o Managed 800+ OVMS Servers in AMERS, EMEA and APAC regions.o Involved in installation, customization, routine maintenance, monitoring andadministration of OpenVMS Servers, including SR Management, Incident, Problem,Change and Configuration Management.o Automated routine tasks by DCL scripting in OVMS. Show less

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  Thomson Reuters

  May 2009 - Jun 2010

  IT Infrastructure Engineer

  o Managed incidents & problem for the IDN catering to Thomson Reuters Financialdata feeds to various stock exchanges worldwide.o Worked on multiple internal projects in parallel and implemented changes throughchange management process.o Involved in assessment & documentation of various Work Instructions andimplementation of various service improvement programs.o SPOC to liaise with Infrastructure teams and facility teams for day to day DatacenterOperations.o Focused on Business continuity management processes such as power down test, DRsite failover test.o Manage Datacenter rack space allocation depending on power & cooling requiremento Maintain Datacenter CIs in CMDB and establish Business Service Map Show less

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  GLOBALFOUNDRIES

  May 2010 - Sept 2017

  Global Data Center Lead

  o Establish standards and Manage Global enterprise Data Centers (APAC, EMEA, US)o Designed and built new energy efficient Data Centers for various regions with in theorganization.o Planned and executed DC retrofit for high availability and energy efficiency.o Responsible for Data Center Capacity planning, Security audits, Energy audits,Customer audits and Investor audits in Data centers.o Maintained ZERO audit findings consecutively for more than 3 years on all the DCaudits.o Successfully Implemented Green DC energy management systems and receivedISO50001 & SS564 certifications for Data Centers.o SPOC for designing and implementing Monitoring solution for IT Infrastructure andData Center, which covers both performance and fault monitoring.o Managing vendors, review UCs and working with various cross functional teams formanagement & operation of Data Center.o Involved in designing and implementing several IT Infrastructure projects.o Automated Monthly/quarterly compliance metrics to reduce cycle time and optimizeresourceso Establish regular stakeholder review meetings and be responsible for handling andresolving escalations pertaining to Datacenter operations.o Perform periodic Service metrics review to ensure KPIs/CSFs are met as per theService Level agreements. Show less

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  Amazon Web Services

  Sept 2017 - Feb 2024

  Data Center Operations Manager

  · Lead and supervise multiple teams of Data Center Technicians which is installing, maintaining and decommissioning network and server hardware· Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience· Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs· Carry out supervisory responsibilities in accordance with the organization’s policies and procedures· Mentor, train and develop career progression for direct reports and members of the organization· Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective· Coordinate support of change management resources in partnership with electrical and mechanical operations teams· Develop, improve, and share operational best practices across the region and with peers globally Show less

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  NVIDIA

  Oct 2024 - now

  Data Center Operations