Oussama El Aoumari

Experience

• 

  American Express

  Aug 2011 - Feb 2021

  - Effective operational risk assessment across multiple risk pillars and perform Process Risk Self Assessments - Conduct periodic reviews of existing control environments and identify gaps and opportunities to enhance controls- Conduct Compliance Risk Assessments and map applicable legal mandates and regulatory requirements to existing processes and controls - Determine risk applicability and rate risks for inherent impact and likelihood - Map controls to risks and regulatory requirements, establish effective controls and processes to close gaps and mitigate risks- Create test procedures to test effectiveness of controls- Effective Issues/Loss Event Resolution and management of Operational Risk Events (OREs), Regulatory/Compliance OREs and Corrective Action Plans incl. timely issue capture and remedial actions.- Timely support and closure of Internal/External Audit queries, Management Self Identified Findings, Management Action Plans and Annual Compliance Plan goals Show less • Support the development, expansion and maintenance of the Customer Service Operations Compliance Program consistent with applicable laws and regulations, Company Policies and best practices.• Deployment of Regulatory Business Self Testing (RBST) activities across multiple functional areas.• Support the company RBST program and Procedural Adherence monitoring activities by providing regulatory advice and compliance guidance and chairing call calibration meetings.• Liaise with 1st & 3rd LOD & other functions to effectively support all GSN functional areas.• Ensure robust controls and governance frameworks are implemented and maintained in order to comply with local Regulatory requirements.• Drive completion of Compliance Risk Assessment activities. Review global legal inventories, determine applicability of legal requirements, create assessment points and close action items.• Streamlined KYC Refresh processes for the EMEA region driving procedural enhancements and closing regulatory gaps. • Support client on-boarding processes • Governance of processes, procedures and policies (P&Ps) across the GSN network.• Implemented P&Ps to ensure compliance with existing regulatory bodies and directives• Support implementation of GDPR, 4MLD and PDS2 requirements across multiple functions• Review and approval of projects and ad-hoc initiatives with regulatory implications.• Management of Corrective Action plans for Operational Risk Events and Regulatory Issues.• Strong working knowledge of high risk areas such as Complaints, Disputes, consumer credit, Fraud Prevention, Information Security, Data Privacy, ASA and Suspicious Activities Reporting processes.• Manage GSN letters and communications governance processes for EMEA region Show less • Accountability for primary Employee Engagement projects delivery for International Credit. • Liaison across Global Credit Network working closely with multiple stakeholders and senior leaders to drive, facilitate and implement best practice across 23 international markets.• Provide support & analysis to the director of strategic planning and senior vice president.• Drive multiple engagement work streams to completion within specified timeframes.• Lead International engagement committee which members included senior leaders.• Data Analysis and provide updates on metrics, performance indicators & strategies.• Obtain senior leaders and stakeholders insight on trends and effectiveness of engagement efforts.• Participate in senior management meetings and provide input for presentations. Show less • Analyse accounts in order to mitigate fraud and credit risk.• Handle authorisation referrals and payment escalations and make quick informed decisions.• Consistently deliver customer quality scores at or above target.• Support multiple project and initiatives, raise concerns and issues and follow up on their resolution.• Customer Trends data analysis to identify gaps in performance and opportunities for improvement.• Compile data and update business unit review reports for management analysis in a timely manner.• Leadership responsibilities, demonstrated effective coaching and development. Show less

  • Operational Excellence Manager

    Aug 2018 - Feb 2021

  • Regulatory Compliance Officer for EMEA Customer Service Operations

    Mar 2015 - Aug 2018

  • Business Planning Analyst Executive Office – International Credit Operations

    Sept 2014 - Mar 2015

  • Authorisations and Fraud Prevention Analyst - EMEA markets

    Aug 2011 - Sept 2014
• 

  Export Development Canada | Exportation et développement Canada

  Apr 2021 - now

  Senior Advisor, Business Quality & Risk Support

  Perform Risk and Control Assessments for existing processes and New Initiatives and projects Partner with first and second line teams to drive response/mitigation plan items through to completion Design and Implement effective controls and/or drive improvements to existing control environments to help mitigate risks or reduce their likelihood to acceptable levelsEstablish and nurture relationships with different internal partners and business teams and effectively manage those relationships Show less