Jenni Mitchell

Experience

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  Service Management Group

  Aug 2006 - Jan 2014

  • Manager, Product Development

    Nov 2011 - Jan 2014

  • Manager, Web Reporting Solutions

    Jan 2009 - Nov 2011

  • Senior Project Coordinator

    Oct 2008 - Jan 2009

  • Project Coordinator

    Aug 2006 - Oct 2008
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  Useagility

  Jan 2014 - Jan 2019

  UX Director

  Useagility is a user experience firm located in Kansas City, serving the Silicon Prairie and beyond. As an Experience Director, I was responsible for leading user experience strategy and design on projects with a variety of clients across industries. Conducting internal and external research with business stakeholders, end-users, buyers, and technology partners while collaborating with designers and developers to bring a product to life for the client. Activities: stakeholder interviews, user research planning, user screening and recruitment, contextual inquiry, user observation, focus groups, card sorting, tree testing, user experience strategy, analysis of site analytics, storyboards, personas, journey maps, planning and leading user centered design projects, concept testing, usability testing (moderated, unmoderated), expert usability reviews, proposal writing, maintaining client relationships, speaking about user experience at local eventsTools:Usertesting.com, Ethnio, Optimal Sort, Survey Monkey, Pendo, Storyboard That, Axure, Microsoft Office, GoTo Meeting/Webinar, Camtasia, ReflectorIndustries: Healthcare, Education, Financial Services, Insurance, Transportation, eCommerce Show less

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  ATI Nursing Education

  Jan 2019 - now

  Director of Product Management

  ATI Nursing is the industry leader providing technology-based educational, assessment, and testing solutions for nursing education.• Lead a team of product managers and product owners responsible for the full product lifecycle, from concept to launch for content learning materials, assessments, platform, and reporting and analytics in the nursing education EdTech market.•Develop and execute product strategies that align with the company’s overall goals and objectives, resulting in 10% -12% year-over-year revenue growth.•Successfully spearheaded an acquisition initiative while assuming full responsibility for overseeing the product’s development and direction, resulting in 2.2M new revenue in 2 years.•Collaborate with executive leadership to define product roadmaps and prioritize feature development based on market research, customer feedback, and competitive analysis. •Lead cross-functional efforts, including software engineering, content writers, learning and UX design, marketing, and sales, to ensure product development stays on schedule and meets quality standards.•Establish and track key performance indicators to measure product success and iterated product based on data-driven insights.•Championed the development and launch of cutting-edge AI-driven products, achieving a robust portfolio of market-leading solutions for internal and external stakeholders, and significantly improving operational efficiency and customer experience.•President Club Winner 2022 Show less