Eric Borja

Experience

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  Self Employed

  Sept 2000 - now

  Information Technology Specialist

  • Mobilize 800 computers for network links, peripheral equipment, hardware upgrades, software updates, and repairs. • Prioritize daily support tickets from contracts by complexity and begin troubleshooting tasks. • Consult and compile 265 technical information documents in clear terminology for non-technical individuals to promote a better knowledge base for end users. • Test and install motherboards, processors, and graphics cards on workstations for 50 clients.

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  Columbia College Chicago

  Sept 2003 - Sept 2011

  Computer Laboratory Technician

  • Administered 30 computer workstation hardware and software for classroom assignment with updates and upgrades. • Compiled and maintained 25 procedural documents with standards, budget, inventory, security, and repair best practices. • Performed daily routine computer hardware maintenance and software updates, replaced computers and peripherals as necessary according to the calculated departmental budget of $20,000. • Supervised and directed 5 employees to execute the operation and security of 30 workstations. Show less

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  State Farm

  Aug 2016 - Nov 2018

  Claims Specialist

  • Prepared insurance claim forms every 20 minutes for customers, and reviewed information for further processing. • Maintained 100 percent confidentiality of customer information, finances, records, and health statuses. • Collaborated with 10,000 claims adjusters and associates to expedite processing in alignment with company procedures. • Addressed and resolved an average of 90 customer inquiries and complaints each week.