Sergio Bento

Experience

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  Lufthansa

  Jun 1997 - Feb 1998

  Customer Service
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  Air France

  Apr 1998 - Nov 2005

  Customer Service

  Actioned customer inquiries and complaints, and managed ticket sales & reservations.Dealt with customer issues and complaints.Generated information on flight schedules, fares, and baggage policies.Assisted with check-in, safety, and boarding procedures.Processed ticket reservations, changes, and refunds.Managed customer requests for special assistance.Maintained accurate customer service records and reports.Promoted collaboration with other stakeholders, and departments to ensure customer satisfaction.Kept up to date with company policies and procedures.Assisted with delayed and canceled flights. Show less

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  Iberia

  Nov 2005 - Apr 2012

  Operations & Traffic Supervisor

  Managed operations and ensured efficient use of resources.Monitored and analyzed performance metrics.Managed and coordinated traffic operations.Resolved and handled operational issues and implemented improvement processes.Scheduled and assigned tasks to team members.Maintained records and reports related to operations and traffic.Ensured compliance with industry regulations and standards.Promoted collaboration with other departments and stakeholders.Developed and implemented emergency response plans.Provided training and support to team members. Show less

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  Hay Group

  May 2012 - Dec 2016

  Account Manager - Sub-Sahara Africa

  Promoted customer focus, managed relationships, and aligned internal resources to achieve KPIs. Consistently maintained data integrity and accuracy while forecasting sales.Committed maximizing customer value while maintaining data integrity and accuracy.Customer Needs Clarification Selling Customer Propositions Promoting Customer Focus Customer Relationship Development/Prospecting Managing Customer Relationship Management (CRM) Data Creating Sales Opportunities Ensuring Operational Compliance Personal Capability Building Internal Resources Alignment to Achieve KPIs Show less

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  Korn Ferry Hay Group

  Jan 2017 - Feb 2023

  Senior Client Relationship Manager

  Managed and developed a diverse portfolio across countries and industries in Sub-Saharan Africa (SSA). Key areas of expertise: Strategic Key Account Management Sales and Strategic Key Account Sales Customer Relationship Management/Account Management Business Strategy and Sales Management Marketing Management (including creating and executing marketing campaigns, understanding customer behavior, and promoting products/services)

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  Self.

  Mar 2023 - now

  Key Account Manager