Kevan Longhurst

Experience

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  233 Squadron RCT(V)

  Mar 1984 - Apr 1993

  Section Commander

  Section Commander at C Troop 233 Sqn RCT(V).

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  Link Data

  Sept 1988 - Dec 1989

  Service Engineer

  Photocopier Service Engineer.

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  Consolidated Microvision (Holdings) PLC

  Dec 1989 - May 1991

  Senior Service Technician

  Copier Service Technician. Onsite repair, installation and maintenance of photocopiers.

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  Lanier UK Limited

  Aug 1991 - May 1995

  Technical Specialist

  Photocopier Technical & Product Specialist. Contract supervisor for West Sussex County Council contract and field based trainer. Telephone support and customer liaison as required. Delivering on the job and workshop support for engineers in the field at customers premises or in the group training facilities, encouraging their technical and customer skills development, ensuring consistent attention to standard operating procedures and maintenance schedules. Providing feedback to manufacturer to enable revision in design and build of components and equipment where failure or operational problems were determined.Consolidated Microvision was absorbed by Lanier due to CM's insolvency. Show less

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  560 (HQ) Sqn RE(V)

  Apr 1993 - Jul 1996

  Recce Sergeant

  Field Troop, Recce Sergeant 78 (Fortress) Engineer Regiment Volunteers

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  Positive Technical Services Limited

  May 1995 - May 2003

  Proprietor/Service Technician

  Owner and self employed copier/IT technician.

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  AK digital Limited

  Jun 2002 - May 2007

  Managing Director/Service Manager

  Managing Director and Service Manager of an independent IT/Copier supplier.Full responsibility for business and financial planning, day to day cost control, staff welfare, health and safety, risk and debt management. B2B and retail sales of high value capital equipment such as copiers, printers, wide format print/scan, PC/Network/Server solutions and service contracts. Ensuring full compliance with all the necessary financial, legal and other directives. Ongoing management and development of Ricoh/Rex Rotary dealership, multiple product vendors and suppliers comprising of many and varied products. Furthermore, I promoted staff welfare, motivation and undertook mentoring where requested or it was deemed necessary. Ongoing control and maintenance of the company assets including the leased premises. Show less

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  Altodigital

  May 2007 - Apr 2009

  Senior Engineer/IT Technician

  Primarily, a two year contract to manage the customer base and asset transfer of AK digital into the Altodigital system. Comprising a range of functions including Sales, Service, Account Management and IT support. Mostly field based, with occasional office visits I facilitated a smooth and trouble free integration.

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  Mountbatten Players

  Apr 2008 - Apr 2011

  Chairman

  As Chairman, I had the main role around which the routine Mountbatten Players business revolved. Bringing a confident and authoritative presence throughout the committee procedure and ensure the group understands the rules of (our constitution) and that we all abide by those rules. With compliance a key issue in all groups, providing guidance and direction to the various members and ensuring the important area's of concern are identified and resolved. Leading the discussions at committee meetings and bringing together the various comments from their initial varying points of view and ensuring a sensible conclusion. The committee then moves together to ensure the decision making progresses is concluded in the best interests of the group. The Mountbatten Players committee is the business side of the group, and its objectives, action plans and the many other ongoing topics encountered are discussed and reviewed at a monthly meeting. We also have an annual general meeting at which the Chairman presides. Most importantly as the Chairman it is essential to be providing financial, legal and general oversight. This becomes the key function in the run up to a major production facilitating, ensuring and engaging in the groups continuing success. Additionally, I have actively encouraged networking both within the group and externally with others, acting as the community liaison. Other duties include attending the quarterly meeting at The Point users forum, arranging civic visits to our performances, organising fund raising events and ongoing liaison with Countess Mountbatten Hospice (from which our group derives it name). All of these are tasks and events undertaken during my tenancy. The role was both demanding and varied, something I was very honoured to have been chosen to undertake. Show less

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  HTS Studios/BHS Home Improvements

  Jan 2010 - Jun 2011

  General Manager

  Management for a Kitchen/Bathroom retailer. On a daily basis.* Fully responsible for all onsite IT Support Server 2003, Windows 7, Vista, XP, 2000, Millennium, 98, 95, 3.1. A range of Microsoft Office products (up to and including Office 2007), a multitude of bespoke and proprietary software products, maintenance of multifunction devices, printers/scanners etc). *Ensure Symantec Endpoint was updated, check backup was successful, apply Microsoft patches as required.*Monitor daily surfing habits. Configure router as required for remote access. * Ensure company web site was up, fully functional and producing sales & revenue, direct liaison with the site development company in the event of problems.* Website, local showrooms and warehouse IT help desk technician.* Installation and training on all hardware and software applications. * Control of CMS/SEO (via external contractors & internally)Daily/Weekly.* Mentoring support for MD, advisor to staff on all matters company related. * PPC management via Google AdWords desktop application.Ongoing.*Re-run or install Cat5e cabling where necessary, from patch panel to outlet (wall mounted or cavity feed), cables pulled throughout the buildings. Installed a complete office of Cat5e into an additional warehouse. * Planning and defining scope, activity & resource planning, developing schedules where required, time & cost estimating (including developing budgets). * Documentation of company and operating procedures, brand development and evolution, including where necessary creating charts and schedules. Product and content trouble-shooter, web site traffic growth progression and improvement, customer support, product evaluation and selection. Ongoing supplier & manufacturer liaison.* Basic risk analysis, monitoring progress & controlling quality. Show less

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  Principal I LTD

  Mar 2012 - Apr 2018

  Field Service Technician

  Field based Service Technician. Installation, servicing and maintenance on a comprehensive range of high value capital equipment from multiple manufactures including Samsung, Sharp, Canon, Kyocera and Konica Minolta. Principal provides managed print services, production printing solutions, colour and black and white laser printers and photocopiers, as well as software and technologies for the public, commercial and corporate business sectors. Typically this involves visiting a customer site to ensure the equipment is functioning correctly, repair and service where required. More recently using remote service tools and monitoring applications to ensure a minimum of downtime and the maximum satisfaction with the product and the provider. Post sales assessment of equipment suitability, liaison with the customer and internal sales to ensure a proposed installation will be compatible with existing or future systems, networks and software, providing technical data and recommendations as to suitability and functionality to the onsite IT departments or Third Party Support organisations. Full installation onto customer network including Server, Workstation, Laptop and mobile devices of print drivers, scan to email (SMTP server), scan to folder, product customisation to include user accounting, user boxes, PIN numbers, Air Print, Google Cloud Print, Office 365 and many other software applications. Provide IT support relating to print and more general problems including virus, malware and application software. Update O/S (Apple, Microsoft and Android) , application and system software (Adobe, Microsoft, Browsers), drivers, firmware etc, finding solutions to the many and varied problems encountered. Developing and maintaining first class customer relationships, endeavouring to exceed expectations with a holistic approach to the customer service process. Putting the customer at the centre of all the different aspects of the supplier relationship. Show less

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  FUTERA

  Apr 2018 - now

  Field Service Technician