Pinak Samui

Experience

• 

  Tata Consultancy Services

  Sept 2016 - May 2018

  Assistant System Engineer

  Facilitated testing of Oracle apps implementation in ordermanagement, finance and inventory modules for a UK basedhealthcare client•Developed and implemented a program in Citrix that reducescustomer data loading time by 80%•Triggered 50% faster root cause analysis by effective 'TestingProgress' reporting practices•Assisted in technical and functional document creation and properorganization in repository

• 

  Genpact

  May 2019 - Jul 2019

  Intern

  Management intern at Genpact. Worked in PMO role.

• 

  Amazon

  Jul 2020 - Jun 2024

  Business Operations Manager at Amazon with over 4 years of experience in coordinating data annotation programs for machine learning. Collaborated with business, functional partners, and technology leadership to specify requirements and drive strategy. Defined execution plans, coordinated day-to-day tasks across technical teams, and managed external vendors. Ensured adherence to project management processes, resolved roadblocks, and managed risks and scope changes. Led quality assurance efforts, verified deliverables, and tracked outcomes through established metrics. Maintained stakeholder communication and progress reporting, ensuring project success and high customer satisfaction. Show less Managed a team of 15+ associates for annotating human labelleddata for machine learning algorithms in Amazon's search catalog•Facilitated creation of standardized SOPs for search algorithmsacross 6 languages•Developed SQL codes to calculate KPIs like TAT helping reduce TATby 20%•Collaborated creation of Tableau dashboards for reporting KPIs forinternal/ external stakeholders and prepared weekly reports foreffective cadences•Directed day-to-day operations by spearheading implementation ofshort-term and long-term strategies to achieve business plan andstakeholder goals, meeting SLAs 99% of the time•Analyzed strategic, core and support processes, recommendingimprovements to streamline or automate procedures.•Delivered 6 ad-hoc pilot projects within SLA by capacity planning,SOP designing, performing quality audits and reporting KRAs•• Co-ordinated cross team project launches Show less

  • Business Operations Manager

    Dec 2022 - Jun 2024

  • Ad Policing Manager

    Jul 2020 - Dec 2022
• 

  Turing

  Sept 2024 - now

  Team Lead

  Led a team responsible for delivering high-quality annotations for Generative AI Reinforcement Learning from Human Feedback (RLHF) model training projects for AMANG clients.Managed and optimized team productivity, throughput, and quality to meet and exceed client expectations.Proactively identified and mitigated risks to ensure seamless project delivery, maintaining adherence to timelines and performance standards.Fostered a collaborative and motivated team environment by providing consistent support, facilitating team development, and resolving challenges effectively.Partnered with cross-functional stakeholders to align project goals with organizational objectives, ensuring superior outcomes for clients. Show less