Gareth Owen

Experience

• 

  Aviva

  Oct 2002 - Aug 2021

  • Product Owner for a digital workstream targeting SMEs going through auto-enrolment. • Led a multi-disciplined agile team to successfully deliver a new online portal, being heavily involved in journey mapping for customers and prioritising the teams work to meet the required deadlines. • The portal was the first key step and formed the foundation for the longer-term ambition to meet business customers’ needs across all product sets.• Engaged with stakeholders across the business including life, general, accident & health insurance and asset management to consider cross-sell opportunities and start the process of including information in the Business Portal. Show less • Ensured pension products were compliant, any issues are understood and being managed to resolution. • Managed and supported initiatives and implementations to optimise Aviva’s competitive positioning (efficiency, profitability, retention) throughout the product lifecycle.• Provided detailed analysis of a given end to end proposition (product, E-Commerce, operation and distribution linkage) to ensure we were able to measure the full efficiency and effectiveness of our proposition and identify areas of strength and weakness to lead to opportunities to enhance. Show less

  • Proposition Development Manager

    Feb 2016 - Aug 2021

  • Product Owner

    Feb 2015 - Feb 2016

  • Propositions Consultant - Pensions & Investments

    Nov 2013 - Feb 2015

  • Pensions Product Governance Consultant

    Feb 2012 - Nov 2013

  • Assistant Actuarial Adviser / Workplace Trading and Special Deals Adviser

    Mar 2008 - Feb 2012

  • Commission Customer Service Rep

    Oct 2002 - Mar 2008
• 

  Westfield Health

  Aug 2021 - now

  • Team lead for Product Oversight and Governance assessments considering customer fair value and Consumer Duty impacts on the business, ensuring FCA requirements are met.• Part of a team researching future benefits suitability to include in the Cash Plan product, ensuring commercial success is key.• Review existing Cash Plan benefits to ensure they still meet the needs of the customers in the changing landscape. Meeting with senior stakeholders to advise if changes are required. • Focussed on the future of Cash Plan products working with multiple internal and external stakeholders, gaining valuable insight into the market. Identified the SME market and broker distribution channel as key growth opportunities.• Successfully implemented a new Business Portal for business customers to easily manage their products online.

  • Proposition Manager

    Jul 2023 - now

  • Channel and Proposition Development Manager

    Aug 2021 - Jul 2023