Vítor Machado

Experience

• 

  Telecel (Vodafone PT)

  Jan 1995 - Jan 1998

  Shop Assistant
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  Optimus

  Jan 1998 - Jan 2014

  Key objectives and responsibilities:Coordinate development and customisation processes. Creation of variant proposals for new models and the ongoing modification of the maintenance variants;Implementing process improvements, directing and scheduling software and testing activities whilst identifying short and long term objectives;Coordinate project activities and milestones within international teams;Supported the development of multimedia user experiences for mobile phones;Managing Optimus projects (variants) as a partnership of global initiatives (Orange Group). Show less

  • Key Account & Product Manager

    Jan 2012 - Jan 2014

  • Technical Account Manager

    Jan 2006 - Jan 2012

  • Management certification

    Jan 2003 - Jan 2006

  • Development Tecnhical Services

    Jan 2001 - Jan 2003

  • Supervisor

    Jan 1998 - Jan 2001
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  NOS SGPS

  Jan 2014 - Jan 2018

  Responsible for after-sales service for mobile and fixed products. Managed three technical centres, all operations and logistics to provide the service, with a capillarity of 80 stores. Based on continuous improvement and Kaizen tools. Developed a new career plan and incentives. Managed a customer care call centre line and technical support. Service level agreement and negotiation with partners.Implement a new value proposition for corporate customers. Responsible for sourcing and purchasing for the wireless category. Annual volume deal of around €15m/year. Increased marketing revenue by 23%. Leading the negotiation, purchase and certification of WOW branded products. Strategic sourcing. Sourcing of technology solutions, driving new partnerships, with multiple product launches.Supplier relationship management.Contract negotiation

  • Head of Aftersales

    Jan 2015 - Jan 2018

  • Key Account & Product Manager

    Jan 2014 - Jan 2015
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  The Phone House Portugal

  Jan 2018 - Jan 2021

  Aftersales Director

  Defined the service strategy and roadmap for the company's services in line with the strategic plan.Customer Experience Driven - Implemented a new service model that increased VoC (Voice of Customer) satisfaction to 9.1.Service Repair won the Five Star Award (Prémio cinco Estrelas - 2020). This means that the service has been tested, evaluated and found to be exceptional by consumers.Leading the commercial launch of refurbished equipment. A new strategy for refurbished equipment has increased sales by around 28% in value terms.Redefining the inventory management model reduced inventory costs by around 36% while maintaining and improving service levels.Strong execution capabilities. Optimised supply chain operations resulted in overall cost savings of up to 19%.Developed management dashboard, critical thinking and data analysis skills. Show less

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  TLCI- Soluções Integradas de Telecomunicações, SA

  Jan 2021 - Jan 2022

  Head Of Purchasing

  Strategic planning for the purchasing department of 3 group companies (MW; TLCI; MMCI). Development and monitoring of the entire end-to-end process (sourcing, negotiation, purchase orders, invoice approval);- Definition of processes and procedures;- Purchasing analysis- Optimisation of strategic supplier base;- Contract negotiation;- Supplier performance; monitoring and evaluation;- Development of new service solutions- Development of the B2C in Amazon web service

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  CASCO Pet

  Jan 2023 - now

  CASCOPet