Gemma Bryant

Experience

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  INTERTAIN Ltd

  Oct 2009 - Sept 2013

  Assistant Manager

  I was responsible for managing a team of up to 45 staff, within 3 brands, over 2 venues. Inspiring staff to deliver prompt, friendly and efficient service at all times while upselling products and creating sales opportunities, with a focus on maximising profits and generating new and repeat custom. Day-to-day support to the Deputy and General Manager along with all daily operations of the bar including cashing up, banking and change orders, daily reconciliation of sales and payroll. HR responsibilities included recruitment, training and development of staff, planning rota and work schedules. As a Show Manager I was responsible for running comedy shows of up to 400 guests, managing the entire customer journey and maintaining brand standards throughout the Front of House, Bar, Party Hosts, Food Runners, Guest Relations, Talent and DJ. I worked closely with the Live Music Manager to organise and execute various gigs, such as local promoter nights and larger national promoter shows, Insane Championship Wrestling shows, Celtic Connections festival club, Rock Radio secret sessions and charity fundraisers. Show less

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  1Call Direct

  Oct 2013 - Jul 2015

  Sales Agent

  Working on outbound sales campaigns for Vodafone and EE mobile networks, contacting new and existing customers in order to sell them mobile phone and tablet contracts. I was required to profile customers and identify sales opportunities while providing high levels of customer service and maintaining the professionalism and credibility of the brands that i was representing. I regularly exceeded Sales Targets and was on the Premier team, achieving a minimum of 0.67 sales per hour.

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  Cosgrove Care Ltd

  Jul 2015 - Dec 2017

  Support Worker

  Supporting children and adults with autism, learning disabilities and autism in a range of capacities including employability, supported living, & personal care.

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  Bernies on the Bay

  Jun 2017 - Mar 2018

  Barista

  Havana Coffee trained Barista serving a wide range hot and cold beverages and also making and serving various sandwiches and cakes from a busy takeaway/outside seated site on the Oriental Bay promenade.

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  TRINITY GROUP LTD

  Jun 2017 - Mar 2018

  Bartender

  Bartending and food service at a variety of events across different venues in the city on a casual basis. Delivering great quality service at all times in high pressure environments. Requirement to be flexible and focused, with good communication.

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  Upholstery Craftsman

  Jul 2017 - Mar 2018

  Upholsterer

  Upholstery of various types of furniture and marine based work along with repairs to woodwork and wood refinishing, i.e. French Polishing

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  The Pub Bar Diner Ltd

  May 2018 - Apr 2021

  Premises Manager

  Responsible for all aspects of running the business, including but not limited to, P&L, Stock Control & Cellar Management, Accounting & Wages, Staff management & Training, Advertising & Marketing, Events Planning & Management, building a relationship with Sales Reps and sourcing brand support, along with working bar shifts myself.Within 3 months of starting at The Pub I had almost doubled its weekly turnover and attracted a whole new customer base to the venue by targeting a different market with new products and entertainment, regular live music, supporting local organisations, engaging heavily in social media, and increasing brand awareness as well as implementing high standards across all areas of the venue and maintaining them through staff training and accountability.I created an entire company handbook which sets out all the policies and procedures for the business and also put into place a number of systems which allow me to track things such as stock, P&L & profitability of key dates and events.I entered The Pub into D&G Best Bar None awards and we achieved a Gold for high management standards in creating a safe venue for staff and customers. Show less

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  Rum Shackglasgow

  Sept 2020 - Apr 2021

  Manager

  General management of the bar and restaurant including staff, bar stock, bookings and implementing high standards of cleanliness and covid safe procedures while maintaining high levels of customer service and a relaxed atmosphere. I have also developed my knowledge of craft rum and Caribbean food and cocktails and helped to introduce more upselling techniques within the team.

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  Desirable Bar Group

  Apr 2021 - now

  General Manager