Albertine D. Moore, MBA

Experience

• 

  Wells Fargo

  Jun 2009 - Nov 2012

  Phone Banker 2

  Customer service, resolving customers issues with banking over the phoneAssisting Customers with brokerage, deposit accounts, and mortgagesMaintaining sales numbers on every call, and customer service levelsMade top 10 banker in center on multiple occasionsBecame part of Leadership Academy, responsible for Teams sales numbers and Center Sales as well

• 

  Forever 21

  Nov 2012 - May 2013

  Assistant Manager

  Responsible for hitting daily/Monthly sales goals for the store and district Hired/Trained new associates on company policies Worked with all associates from different levels on how to properly customer service and multi task throughout the storeAssisted Store and Co-managers on maintaining proper management procedures on a daily basis

• 

  Desert Schools Federal Credit Union

  Jul 2013 - Nov 2014

  Member Solutions Representative

  Responsible for building member relationships and providing world class service while achieving individual and branch goals Assisting members with their banking and financial needs from Trust, Wills, Deposit accounts, and mortgages Demonstrating effective communication face-to-face, written, and telephone with all internal and external partners. Consistently made top 20 Member solutions representatives for the company with sales and customer service

• 

  U.S. Bank

  Nov 2014 - Mar 2020

  Promote activities and practices to increase branch revenue. Supporting all team members with effective coaching around Customer Service, know your customer and sales. Supervising branch employees and monitoring their compliance practices to minimize fraud and losses to the company Responsible for monitoring all AML related regulations with branch owned accounts. Effectively updating branch procedures and job responsibilities to insure optimal work ethic for all employees in the branch. Show less

  • Branch Manager 4

    Sept 2019 - Mar 2020

  • Branch Manager 2

    May 2017 - Sept 2019

  • Sales and Service Manager

    Nov 2014 - May 2017
• 

  BMO Harris Bank

  Mar 2020 - Mar 2021

  Branch Manager
• 

  Bank of America Merrill Lynch

  Mar 2021 - Sept 2022

  Wealth Management Banking Specialist
• 

  Western Alliance Bank

  Sept 2022 - now

  • Consumer Digital Deposits Support Manager

    Jan 2024 - now

  • ilead -National Business Lines/Strategic Planning

    Sept 2022 - Jan 2024