Joe Tovar

Experience

• 

  Farmers Insurance

  May 2005 - now

  For the role, I oversee all aspects of appraisal actions, includingscheduling, documentation, negotiation, and payment issuance on first-andthird-party claims. I attain high satisfaction levels of customers bydelivering top-notch service regarding physical damages losses. I establishand maintain strong customer relations while cultivating awareness in thefield. Utilize a vast knowledge of physical damage in the repair industry. Imeet all needs of members by discussing and reviewing applicable coverages.Following is my key contribution to the role:• Increased efficiency with cycle time as well as drove customer servicenumbers. Show less I orchestrated all facets of development programs, including recruitment,coaching, evaluations, promotions, and terminations within a regionextending from San Antonio to Corpus Christi and Del Rio. I deliveredtraining to the team with a keen focus on unlocking their full potential andimproving competency levels. I supervised operations of field offices bytravelling several times per month. I spearheaded appropriate team behavior,identified team member improvement opportunities, and accomplished regionalgoals by leading the team by example. I rendered expert-level guidanceregarding all facets of claim handling processes, such as evaluation,investigation, negotiation, settlement, and subrogation within divisionalrankings. Here are my notable achievements from the tenure:• Optimized operational framework by monitoring quality assurance functionsas well as driving process/procedure improvements and system enhancements.• Attained repeat business by delivering best-in-class service to thecustomers.• Eliminated procedural inconsistencies and redundancies by strictlyadhering to all systems, processes, and performance standards.• Ramped up performance results by driving team restructuring.• Enabled the team to consistently surpass company standards.• Served as key decision-maker while managing all aspects of the businessincluding indemnity, severity, and mini catastrophe claims.• Maximized productivity levels by devising individual development plans aswell as overseeing employee performance and professional developmentinitiatives. Show less

  • Sr. Claims Adjuster, Physical Damage

    Feb 2013 - now

  • Supervisor, Field Auto Physical Damage

    May 2005 - Jan 2013
• 

  USAA

  Jul 2023 - now

  Inside physical damage specialist