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Chester Facey

Chester Facey

Sr. Technical Support Analyst

location of Chester FaceyANATOMY_IT.

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  • Timeline

  • About me

    Cybersecurity Analyst @ ANATOMY_IT | TestOut SecurityPro

  • Education

    • National Training Institute

      1999 - 1999
      Electronic Sales and Service Computer Systems Networking and Telecommunications 4.0

      •Graduated head of class in 6 months•2 year accelerated learning •Placed into permanent position with outsourced technical support group

    • Herzing University

      2018 - 2021
      Bachelor of Science Cybersecurity

      Activities and Societies: Alpha Beta kappa - Eta Zeta Gamma Chapter

  • Experience

    • Z Wireless - Verizon Premium Wireless Retailer

      Jan 2014 - Jan 2016
      Sr. Technical Support Analyst

      • Provide remote support for 600+ remote locations nationwide• On site hardware installation and support when needed in CA/NV• Provide weekly reporting on security compliance of retail locations• Remote desktop support• Support of VOIP phone systems• Cisco Meraki configuration and deployment• Troubleshoot ISP issues DUAL WAN connections• Support Brother and HP printers• VPN Support• MaaS360 support and deployment

    • Charter Communications

      Mar 2016 - Feb 2022
      Specialist

      • Provide 5 star customer support to customers• Troubleshooting of customers STB's• Recommend solutions to customers based on needs• Educate customers on current services

    • Anatomy IT

      Feb 2022 - now

      • Cybersecurity Analyst

        Aug 2022 - now

      • Service Desk Specialist - Level 3

        Feb 2022 - Aug 2022

  • Licenses & Certifications