Sathish Kumar Unni Krishnan

Experience

• 

  Aditya Computers

  Jan 2001 - Feb 2002

  System Service Engineer

  • Involved in PC Assembling & Installing and Administering Operating system issues.• Trouble Shooting & Maintaining of all types of Branded & Assembled PC’s.• Providing support in LAN & Servers with (Windows NT 4.0 and Client Workstations with Windows 95, 98, NT WS, Win XP & Win2000).• Configuring PROXY Solutions as per client requirement.

• 

  S.R Computers

  Feb 2002 - Jul 2002

  Customer Support Engineer

  • Involved in PC Assembling & Installing and Administering Operating system issues.• Trouble Shooting & Maintaining of all types of Branded & Assembled PC’s.• Providing support in LAN & Servers with (Windows NT 4.0 and Client Workstations with Windows 95, 98, NT WS, Win XP & Win2000).• Configuring Internet with Proxy Servers using win proxy and AnalogX.

• 

  IGATE

  Aug 2002 - Dec 2004

  System Administrator

  Deputed as system administrator in Prudential ICICI AMC LTD & DHL Worldwide Express Ltd, Chennai.• Administering Win2000 Active Directory Environment and Lotus Notes 4.5• Installing and Configuring SUS Server and Approving Patches updates in SUS Server• Installing and configuring RIGHT FAX Server and Right FAX Client.• Providing support in LAN (Client Workstations with Win 9X, NT & Win 2K, Win XP).• Archiving User Mail Box’s and Replicating Mail Box ‘s for Mobile Users.• Administering and Troubleshooting Remote Office-Software and OS issues using Remote Admin Tool such as Symantec PCAnywhere and Remote Admin Show less

• 

  Zylog Systems India Ltd

  Dec 2004 - Dec 2006

  System Administrator

  • Administering Active Directory, Exchange 2003, Microsoft ISA Enterprise 2000 &2004 and application support.• Administering Active Directory and defining Group policies as per organization requirement.• Administering and Trouble Shooting Messaging Exchange 2003 Server .In Exchange 2003, Defining User policy, Creating Mail ID, Quota Limits, GAL and Adding Storage Group, Tracking the message and monitoring the Blocked mails• Installing , administering and maintaining Trend Antivirus Server – Trend Server Protect, Trend Office Scan 7.0 and Trend SMB Products.• Defining Policies in ISA as Proxy solution and Port forwarding solution.• Installing and Configuring SUS Server and Approving Patches updates in SUS Server Show less

• 

  HCLTech

  Dec 2006 - now

  My core responsibilities as Service Success manager are to closely work with customers in improving user experience and devising strategic initiatives.Proactive Capacity planning, People management and to ensure Operations efficiency.Collaborate with Product managers,Architects and technical teams in deriving long term strategic and Tactical solutions.Handling escalations and driving teams for solution/ permanent fix for the problem & inicidents.Oversee and evaluate team performances and plan improvement areas and report to senior management.Collaborate with the Finance team, managing Project P&L, devising Performance improvement plan and cost optimization measures.Transition of services onto BAU Show less Managing Technical workforce comprises of Remote Desktop Services, O365 - Exchange, Sharepoint Online, IDAM Solution - Azure AD & AD, O365, MFA, Microsoft Intune & SCCM, Onprem Sharepoint, File Share Management &Vulnerability Management Team.Monitoring the SLA Levels and ensure agreed SLA's are met.Responsible for Performance improvement planning, cost optimization and Account P&LHandling P1 & P2 Incidents and customer escalations.Proactive capacity planning, Risk management and reporting.Engaging with Technical Architect & Designer and proposing new solution to business as per requirement.Transitioning Service to BAU.Mentoring and Upskilling of resources. Show less Managing Technical Team comprises of Azure AD & AD, O365, MFA, Intune & SCCM, Onprem Wintel &Vulnerability Management Team.Reporting on Team performance, SLA Achievements, Cyber Risk Assessment.Handling P1 & P2 Incidents, Escalations.Proactive capacity planning, Risk management and reporting.Engaging with Technical Architect & Designer and proposing new solution to business as per requirement.Preparing Plan, Tracker and Transitioning of Existing New and New Business onto BAU Service. Show less

  • Associate General Manager

    Jan 2024 - now

  • Senior Consultant

    Dec 2020 - Jan 2024

  • DWP- Service Delivery Lead @ easyJet Airlines

    Feb 2020 - May 2021

  • Senior Consultant

    Nov 2015 - Feb 2020

  • Consultant

    Dec 2006 - Oct 2015