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Kimberly Cai

Kimberly Cai

Customer Service Representative

Followers of Kimberly Cai119 followers
location of Kimberly CaiToms River, New Jersey, United States

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  • Timeline

  • About me

    Rutgers Business School Marketing Major

  • Education

    • Toms River High School North

      2018 - 2022
      High School Diploma

      Activities and Societies: National Honors Society, Future Business Leaders of America (VP of Public Relations/Social Media), Toms River Orchestra (Concertmaster), Kean Preparatory Orchestra, GSPYO, NJSYO, Captain's Crew, Class of 2022, Robotics, TAKS

    • Ocean County College

      2021 - 2021

      Activities and Societies: KEAN Preparatory Symphony Youth Orchestra Successfully completed 5-week accelerated courses during summer breaks, demonstrating adaptability, time-management skills, and a commitment to continuous learning.

    • Rutgers Business School

      2022 - 2026
      Bachelor of Science - BS Marketing Sophomore

      Minor in Music, actively engaging in the study of music theory, history, and performance to broaden skills and knowledge base.Concentration in Entrepreneurship, driving strategic business acumen to initiate and develop innovative projects.

  • Experience

    • Hunan Garden

      Sept 2019 - now
      Customer Service Representative

      • Boosted online and in-store business promotion with marketing designs, achieving a monthly 27% increase in online traffic. • Onboarding and delivering customer service to 250+ customers per shift during peak hours • Utilizing knowledge of 200+ different menu items to provide tailored recommendations based on customers' preferences, resulting in a 5-star customer satisfaction rating through Google Reviews • Leading training for five new employees on employee guidelines, processes, and two different systems to ensure a simple onboarding experience Show less

    • Thryv

      Apr 2024 - now
      Marketing Intern

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Kimberly Cai
      High Honor Roll Principal, Ed Keller Jun 2022 Consistently achieved high honor roll status for all marking periods throughout my high school academic career, demonstrating a commitment to academic excellence and a strong work ethic.
    • Awarded to Kimberly Cai
      Service Award National Honors Society May 2022 Recognition received in demonstration of time and dedication in volunteering and events for National Honors Society

  • Volunteer Experience

    • Student Volunteer

      Issued by KEAN Preparatory Orchestra on Sept 2019
      KEAN Preparatory OrchestraAssociated with Kimberly Cai

    • Fundraising Volunteer

      Issued by National Honors Society on Sept 2021
      National Honors SocietyAssociated with Kimberly Cai