Reyes Llagaria Meca

Experience

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  INFODEMON

  Mar 2010 - Dec 2011

  Junior Assistant Developer

  • Assisted the senior Developer with applications such as INFOTpv (management application) and web design http://www.inmaculadaop.com/ • Testing and problem resolution • Demonstrated expertise in algorithm development and troubleshooting

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  Euphorium Bakery

  May 2013 - Nov 2014

  - Using my personality to oversee, inspire and live by and ensure delivery of their "Wheat" service promise "Welcome", "Help", "Exceed", "And", "Thank".- Know the customer and the team.- Actively engage with customers when sampling- Responsible for the delivery of KPIs set by the Store Manager in terms of waste, service and health & safety.- Responsible for great stock availability and quality in everything.- Ensure I give the Team the coaching, training, and tools to be successful in their role to deliver our Service Promise.- Leadership, knowledge, and inspiration. Show less

  • Supervisor

    May 2014 - Nov 2014

  • Team Member / Supervisor

    May 2013 - May 2014
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  Tesco

  Nov 2014 - Jan 2017

  Worked within the 'Checkout Team Department' in a fast-paced retail environment where no day is the same, to provide exceptional customer service by taking a hands-on approach and constantly looking for ways to improve service in the store through on the job coaching and feedback- Been a role model by providing exceptional customer service by ensuring every customer's needs are met.- Attended a flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and the team by handling the tasks of performing sales audit procedures and evaluating audit points.- Provided clear communication using a variety of methods to keep the team well informed by serving as a lead worker overseeing and guiding the work of other warehouse workers and staff.- Driven to deliver beyond expectations and effectively balance priorities by building a strong team spirit and a network of relationships that stretch beyond the store.- Built strong long-lasting relationships with the team to create a team spirit, encouraging them to be at their best by sharing and encouraging new ideas, best practices and opportunities by serving Britain’s shoppers a little better every day. Show less - Offered excellent customer service by delivered exceptional cashier service, dealing with large and short transactions by improving customers' and managers' feedback.- Been passionate and knowledgeable about our products and services by analyzing inventory processes and trends as well as recommending changes as required by implementing and coordinating physical inventory/cycle counts of inventory items based on standard operating procedures.- Made decisions that are right for our customers by maintaining production cycle count records on a daily basis and keeping a record of stock and inventory and accounting details of the production unit.- Became responsible and accurate throughout the retailing and transactional processes for the accuracy of a till, keeping the till safe, tidy and clean by updating and submitting daily cash reports to management.- Performed responsibilities of providing details of cash transactions and communicate the same to the cash office head being responsible for maintaining cash office security. Show less

  • Customer Service & Checkouts - Team Lead

    May 2016 - Jan 2017

  • Customer Service, Stock Control & Cash Office - Team Member

    Nov 2014 - May 2016
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  ODEON Cinemas Group

  Nov 2014 - Jul 2015

  - Promoted to ‘Guest Experience Supervisor’ after three months working in the company as a team member by getting the targets of the company, being an employee of the month by unanimity and exceeding the expectations of the role- Driven, mentored and engaged to foster change in order to get, as a result, a motivated and positive team reaching their potential.- Become responsible for the challenge of coordinating people, products and tasks, in order to create an inspiring entertainment experience for every guest.- Worked at the forefront of our guests' visits to the cinema, prioritizing and monitoring, in a fast-moving environment, the time to get the best opening and closing shift whilst leading the team with a smile, to offer a great guest experience. Show less

  • Guest Experience Supervisor

    Jan 2015 - Jul 2015

  • Team Member

    Nov 2014 - Jan 2015
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  Astreya

  Jan 2017 - Nov 2020

  Worked within the Inventory Technicians organization to provide exceptional user experience to the entire Google population, both in London and globally. Supported over 600 users for 8 remote offices spanning 6 different countries.Core duties included:- Achieved average of ‘Ticket Resolution System’ by 98% during 2019/2020 by maintaining SLA’s up to standard.- Increased users’ feedback by 29% by providing exceptional user-first technical support to Googlers from around the world, both face to face and having remote troubleshooting across macOS, Linux, Windows, Chrome OS, Android and iOS.- Improved the resources of the inventory room known as ‘Loc’ by bringing down the stock from 1250 to 330 assets, by maximizing space and designating daily tasks to team members as a solution to the business goals.- Resolved issues by providing instructions in a language the customer could understand by showing infallible communication skills, professionalism, and technical competency by supporting desktops/laptops, phone systems, video conferencing and various wireless devices, across multiple channels.- Designed and developed a ‘Task Rotation System’ in order to upgrade the skills, motivation and potential of team members, by collaborating and sharing knowledge in order to enhance service and managing ‘Loc’ tasks with the purpose of to set up goals and so accomplish the targets of the client. Show less - Administered a total of 4110 tasks during 2018 as measured in ‘Task System’ by imaging, preparing assets/accessories and delivering to users within the agreed time while maintaining quality standards.- Recognised by Astreya Regional Management and my Astreya Line Manager, second top closer of EMEA in ‘Annual Company Meeting’ by closing 17% of the total of tasks.- Implemented the known as ‘Ticket Management System’, by focusing on efficiency with customer service at the forefront of every action by improving customer satisfaction from 76 in 2017 to 103 positive feedback in 2019.- Motivated, evaluated and coached amongst the team by communicating a flow of ideas in order to improve the maintenance of ‘Hardware and Accessory Life Cycle’ from ordering and deployment to e-cycling.- Undertook extensive training and self-study to broaden technical proficiency across new platforms and systems, as well as learning new programming languages to help fix bugs and create new processes and resources to ensure security, reliability and sustainability of internal systems. Show less

  • Technical Support Engineer - Team Lead @Google

    Sept 2019 - Nov 2020

  • Technical Support Engineer @Google

    Jan 2017 - Sept 2019
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  G-Research

  Jan 2022 - now

  IT Facilities Analyst