Hema M

Experience

• 

  Bharat Sanchar Nigam Limited

  Dec 2018 - Dec 2018

  Intern
• 

  CSIR-CEERI

  Mar 2019 - Mar 2019

  Intern
• 

  Defence Research and Development Organisation (DRDO)

  Jun 2019 - Jun 2019

  Intern
• 

  Vodafone Idea Limited

  Nov 2021 - now

  Achieved 99%+ Network Performance: Proactively monitored and optimized PACO, VoLTE, CS, HLR, and HSS KPIs, ensuring exceptional network reliability and efficiency. Presented actionable insights to stakeholders for informed decision-making.Enhanced Customer Experience: Resolved 2G/3G/4G/VoLTE 'National & International Roaming' complaints promptly by troubleshooting in HSS, MSC, MME, SGW, and PGW. Implemented solutions that significantly reduced complaint resolution time, enhancing overall customer satisfaction.Implemented Automation and Efficiency: Streamlined operations by automating reporting processes, and managed inventory, ensuring streamlined operations and quick resolution of network issues. Show less

  • Manager | Core Network Operations Engineer

    Dec 2022 - now

  • Graduate Engineer Trainee

    Nov 2021 - Nov 2022