Talk to sales Try for Free
Brett Devine

Brett Devine

Followers of Brett Devine523 followers
location of Brett DevineGreater St. Louis

Connect with Brett Devine to Send Message

Connect

Connect with Brett Devine to Send Message

Connect

  • Timeline

  • About me

    Data Analytics

  • Education

    • Fort Zumwalt South

      1999 - 2003
      Diploma General Studies

    • Lindenwood University

      2007 - 2009
      MBA Business Administration

      Activities and Societies: Alpha Sigma Phi, Delta Sigma Pi

    • Lindenwood University

      2003 - 2007
      BA Business

      Activities and Societies: Alpha Sigma Phi, Delta Sigma Pi, American Humanics Assocation, Inline Hockey/Ice Hockey

  • Experience

    • Client Services Incorporated

      Feb 2007 - Aug 2009

      Ensure qualified candidates are presented to hiring manager to meet staffing needs.Carryout hiring strategies and provide retention rates, ROI analysis, and interviewer success rates Gather, analyze and present KPI's on daily, weekly, monthly basis. Discuss and review insights with senior management. Co-manage operations support department and create data-warehouse Lead a group of front-line collectors and ensure performance metrics are met on monthly basis

      • Recruiting Manager

        Feb 2009 - Aug 2009

      • Business Analyst

        Oct 2008 - Aug 2009

      • Unit Manager

        Feb 2007 - Oct 2008

    • Client Services Incorporated

      Oct 2009 - Mar 2013

      Carry out root-cause analysis to assess common practices that generate complaints and assess risk of agents that cause legal exposure. Oversee and direct Quality Assurance and Consumer Advocacy department and leverage data for cause-and-effect relationships to determine best practices. Develop policy and procedure to ensure compliance and ongoing training and development for production staff. Facilitate completion and all phases of projects related to needed operational enhancements from technology, training, and functionality of systems (application development).Ensure timely completion of projects & report on project phases to senior management. Strategically align inbound ACD routing to eliminate abandoned calls

      • Director of Consumer Advocacy

        Feb 2012 - Mar 2013

      • Operations Project Manager/Business Analyst

        Oct 2009 - Feb 2012

    • LCS Financial Services

      Mar 2013 - May 2014
      Senior Project Manager

      Manage high-impact projects critical to operations and business strategy. Establish KPI’s and direct/develop business analytics and dashboard development via QlikView. Provide strategic recommendations and solve complex problems with executive management team. Execute high-impact strategies across call-center operations while ensuring timely and accurate completion.

    • Interim Director of Operations/Collections

      Sept 2013 - Nov 2013
      LCS Financial Services

      Oversee operations/collections and all day-to-day functions related to agent management and performance.

    • Edward Jones

      Aug 2014 - now
      Data Analytics

  • Licenses & Certifications

    • Callminer Certified Business Analyst

      Callminer Inc.,
      May 2012

    • Avaya ASA Vectoring

      NACR
      Jul 2011

    • Avaya ASA Admin

      Avaya Telecommunications
      Apr 2010

  • Volunteer Experience

    • Volunteer

      Issued by March of Dimes on Mar 2005
      March of DimesAssociated with Brett Devine

    • Volunteer

      Issued by YMCA on Oct 2006
      YMCAAssociated with Brett Devine

    • Program Sponser

      Issued by Shriners Hospitals for Children on Jan 2010
      Shriners Hospitals for ChildrenAssociated with Brett Devine

    • Program Sponser

      Issued by American Heart Association on Jan 2010
      American Heart AssociationAssociated with Brett Devine