Spencer Hines

Experience

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  Clean Vent Dryer Vent Specialist

  Jun 2006 - Aug 2008

  Owner's Assistant

  Summer Job for a Start-Up. Through market research with founder, improved strategic position of company. Expanded customer base to residential and commercial clients after researching profit margins of different sectors. Improved operation efficiency by 100% through implementation of innovative new processes. Presented possible exit strategies for entrepreneur and ways in which they could be achieved

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  Babson College

  Jan 2007 - Jan 2011

  Student

  Participated in Admissions Assistant Program (AAP) as a tour guide.

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  F.N. Smith Corporation

  May 2009 - Aug 2009

  Consulting Intern

  Consulted on Kraft Foods Inc. project for new side seam gluer lineRedesigned website(fnsmithcorp.com) which increased image and profitability of company (posted record profits)Managed creation and production of a commercial/DVD for company’s newest productConducted primary and secondary research followed by recommendations for the shipping and receiving department to improve efficiencyResearched “5S” organizational program and identified key areas of plant for pilot programRecommended and implemented changes to the layout of the manufacturing plant to help boost safety and productivity Show less

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  Chapel Hill Manufacturing

  Jun 2010 - Aug 2010

  Temporary Operations Manager

  Ran company operations for family owned graphic arts supply manufacturing companyManaged international and domestic sales transactions from purchase order to closed invoiceUpdated client database and contacted existing customers regarding future ordersSourced and contacted international and domestic suppliersRedesigned company labeling for retail packaging to improve visibility and satisfaction in factoriesPerformed research on new uses for company’s vast product selection

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  Proxpro Inc.

  Sept 2010 - Dec 2010

  Marketing Plan Designer

  Created a marketing plan for a new mobile application in a team of four.Filmed a video showing features of the application.Posted video on youtube to create buzz.

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  SHINES Consulting and Technical Writing

  Nov 2011 - Feb 2012

  Founder / Consultant

  I leveraged my internships to develop contracted work in operations and technical writing. This included writing an operations manual for a side seam gluer for F.N. Smith Corporation, which led to an opportunity to work directly with senior and junior operation team members at Post Foods and tailor a side seam gluer manual to their specific needs. From here, I began managing various company supply chains through adaptable pricing sheets in excel to ensure the best price to quality ratio.

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  RNsights

  Feb 2012 - Jun 2012

  Sales Associate

  While working for RNsights I was responsible for completing 100-120 cold calls a day setting up meetings for conferences to build brand recognition among pharmaceutical companies sell medical device research data to the top 100 pharmaceutical companies. Within this responsibility I drafted all of the proposals researched new customer outlets to more effectively use start-up funds. The position allowed me to create a streamlined sales tracking process as well as maintain and mine our user and customer databases. Show less

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  Clintara

  Oct 2012 - Aug 2015

  Manager of Corporate Strategy

  I was the Manager of Corporate Strategy at Clintara, LLC and worked on multiple front and back office initiatives at the direction of senior management to enhance Clintara’s overall operating and financial efficiency. This included resource mapping to most efficiently plan and anticipate staffing needs; time management to assess each employee’s effective utilization; cash flow planning and internal accounting, for both payables and receivables; sales planning and tracking; and procurement for Clintara, including the acquisition of clinical instrument licenses used in the clinical trials. Show less

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  Babson College Fund

  Jan 2016 - Jan 2017

  Portfolio Manager - Quant / Risk Management Team

  - Contributed 128 basis points of positive return against the S&P 500- Built screens to increase the quality of the portfolio. - Rebuilt the portfolio dashboard to deliver better signals on when to terminate current holdings- Performed attribution reports- Managed risk profile of portfolio- Co-managed portfolio holdings- Maintained company forecasts and price targets - Performed industry and company due diligence - both qualitative and quantitative- Wrote and pitched analyst reports Show less

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  BB&T

  Jun 2016 - Aug 2016

  Strategy Intern

  I was a strategy intern with my primary deliverable being to design, create, and implement a five year strategic road map by interviewing all thirty nine business units to create better direction and greater synergies between each line of business and the company as a whole. I also revised the strategic plan intake forms for senior management with measurable metrics to better quantify business unit goals as well as completed a peer analysis to benchmark BB&T against its peers to establish focal points and targets for executive management. My other major deliverable was to research and write a five year economic outlook paper for better strategic project alignment. I was also granted insider privilege and proofed the end of quarter analyst report to be sent to the SEC. Show less

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  Abrigo

  Jun 2017 - now

  Evaluate enterprise level customer business needs and identify risk management technology solutions. Serve as the product expert throughout the onboarding process working with project management, client services, product development, and sales teams. Train a variety of financial institution employees from credit analysts to C-Suite executives. - Successfully implemented 86 customers totaling over $30 million worth of product- Created historical usage analysis tools to better understand customer's usage habits for product development and customer satisfaction- Re-invented the implementation plans used by clients leading to faster and stronger adoption of the platform- Wrote over half of the reports used in the Sageworks Advanced Reporting Catalog (80+)- Repeat CREST Mentor Show less Evaluated customer business needs and identified risk management technology solutions. Served as the central project manager and customer liaison throughout the onboarding process working with client services, product development, and sales teams. Trained a variety of financial institution employees from C-Suite executives to analysts.- Voted "Consultant of the Year" and led the team in implementations successfully completed in 2018- Created a client health metric system to gauge client usage and flag troubled accounts- Built "Gold Standard" templates across multiple products to more effectively implement customers, which ultimately led to higher usage of products- Standardized the implementation project plan, giving our executives measurable insights for areas to improve in terms of contracts and pricing Show less

  • Senior Manager, Technical Account Management

    Oct 2024 - now

  • Manager, Implementation Consulting

    Mar 2023 - Oct 2024

  • Senior Implementation Consultant

    Mar 2019 - Mar 2023

  • Implementation Consultant

    Jun 2017 - Mar 2019