Melina Patterson

Experience

• 

  McEwens of Perth

  Apr 2010 - Sept 2012

  Waitress

  My first job instilled in me the importance of high quality customer service and satisfaction. Required me to make decisions quickly, maintain strong client relationships in order to sustain both reputation and repeat business and to achieve targets while keeping a smile on my face.

• 

  Horsecross Arts

  Oct 2011 - Dec 2011

  Marketing Assistant

  Allowed me to participate in an important Christmas marketing campaign (pantomime) where I organised a press release with local newspapers, contacted potential customers using a database and managed displays within the concert hall and theatre. I particularly enjoyed using my knowledge of IT to update the organisation’s website and social media sites to increase communication and build customer relationships.

• 

  New Look

  Jun 2012 - Sept 2012

  Sales Advisor

  Target-driven environment encouraged me to develop my sales skills, respond effectively and efficiently to customer enquiries and to keep a shop floor tidy and organised. I was also successful in selling a number of company store cards.

• 

  That Bar/Loft Nightclub

  May 2013 - Sept 2013

  Bar Staff

  After becoming licensed to sell alcohol, I demonstrated my ability to work calmly and effectively under pressure, using my initiative to multi-task and prioritise in an extremely busy environment. I used my friendly manner to interact confidently with the public and occasionally handle difficult clients.

• 

  Highland Health Store

  Jun 2013 - Sept 2013

  Sales Assistant

  Improved my customer service skills by learning as much as I could about special dietary requirements (vegan, celiac etc) and the products available. By listening carefully to customers to understand their needs, I was able to recommend many different products.

• 

  University of Strathclyde

  Oct 2013 - Nov 2013

  Telethon Caller

  Greatly developed my communication skills, giving me the confidence to find a connection and have a conversation with complete strangers over the telephone. Received positive feedback from supervisors and perfected my sales pitch to gently persuade alumni to make donations without being forceful.

• 

  House of Fraser

  Mar 2014 - Jan 2015

  Sales Assistant

  Target-driven environment encouraged me to improve my sales skills, respond effectively and efficiently to customer enquiries and to keep a shop floor tidy and organised. Responsibilities also included operating the tills, handling financial transactions and helping design store layout.

• 

  Luma-IT

  May 2014 - Sept 2016

  Marketing Specialist

  Continuing internship has enabled me to put my theoretical knowledge into practice with real clients, and my responsibilities now include conducting consultations on my own. Key skills developed include working to a brief, creating and implementing actionable marketing strategies, presenting to business networks and professional report writing.

• 

  Horsecross Arts

  Jul 2015 - Sept 2015

  Creative Intern

  Managed the social media for an important music festival, where I organised a social media call with local media and bloggers, contacted potential customers using a database, analysed online and physical feedback, and increased the concert hall and theatre’s social media engagement by over 300%.

• 

  Agenor Technology

  Sept 2016 - Feb 2018

  Project Manager

  PRINCE 2 CertifiedScrumAlliance ScrumMaster CertifiedContracted to a corporate client in the Financial Services sector, I have utilised Agile Project Management on a number of projects across the Information Systems department.- Application development PM- Departmental knowledge sharing- High profile vendor selection process - Project support (communication and collaboration procedures, user training, change management)- Software and hardware evaluation (user personas) Show less

• 

  Baillie Gifford

  Feb 2018 - now

  Project Manager