Lee Lilian

Experience

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  PPG Coatings (M) Sdn Bhd

  Jun 2009 - Jun 2010

  Credit Administration

  • Provide daily administration support to Finance Department, • Assist in generating report and analysis for management’s decision making. • Ensure all document are in a proper filling, sorting emails and faxes, and prompts reply to call enquiries. • Coordinating meetings and event as required, support data entry for new/existing customer.

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  Air Products Shared Services Sdn Bhd

  Jul 2010 - Feb 2014

  Customer Service Representative - Order Management

  • Responsible for handling telephone calls, enquiries, incoming and outgoing emails & faxes related to ERP order management. • Ensure all system and manual delivery orders are confirmed receive, follow up with vendors on delivery status, certify custom documentation are prepared for delivery. • Maintain excellent relationship with customers by providing professional service. • Ensure all complaint logs are diagnosing, evaluating, identifying and resolving reoccurring problems and issues from customer and expectation has been met accordingly. Achievement • Subject matter expert and point of reference for staff in operation. • Provide hands-on assistance to the team in case of issues, both, through direct intervention and mentoring. • Provide and establish the necessary training and knowledge sharing on an ongoing basis to the team. • Provides guidance and initiate process improvements. Recommend area of improvements and drive changes within department / product & services to align with business strategy and organization objectives. Show less

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  ServiceSource

  Aug 2014 - Mar 2016

  Operation Services Specialist

  -Generating sales quotations for customers, using dedicated sales database systems-Ensure the integrity of client information maintained in the database systems-Generating reports for internal use by mining information from various computer packages-Updating and managing Excel spreadsheets-Dealing with external and internal queries in a professional, client orientated manner-Working with team members and reporting lines to further enhance existing processes to ensure maximum automation and efficiency Show less

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  Buildia Construction (M) Sdn Bhd

  Apr 2017 - now

  Business Operations Manager

  Business Operations Management,Bookkeeping & Financial Oversight,Human Resources Management,Document Preparation & Compliance,Strategic Support,Problem-Solving & Continuous Improvement