Dave Leech

Experience

• 

  Microsoft

  Jan 2010 - Jan 2012

  Operations Launch Program Manager

  EMEA Planning & Launch ServicesOperations Planning: Operationalize all launch plans from Windows Corp Business Groups ensuring fit with existing Operations business solutions and analysis for new capabilities.Launch Planning & Orchestration: Ensure EMEA launch stakeholder collaboration and information sharing, across all customer channels; with effective launch management so that customers have a great experience.Operations Product Release: Responsible for flawless end to end FPP Product Release of Windows products (Windows7, SP1 & associated promotions and sustain activity) for EOC Operations including managing Operations milestones, a 2000-SKU portfolio across 30 languages and General-Availability planning.Communications: Coordinating local and WW virtual teams, driving kick off, execution and post mortem activity with regular status communications to customers, management and partners. Represent EMEA FPP Operations teams at worldwide forums at all levels. Show less

• 

  Microsoft

  Feb 2012 - now

  The Global Operations Readiness Team operationally enables partners to do business with Microsoft from on-boarding to profitable growth by equipping them with deep knowledge and expertise about Operations policy, tools, processes and support.Service Delivery Manager:Accountable for end to end management of the Global Operations Readiness Shared Service for complex and diverse Partner programs across 6 lines of business through our outsourced service provider within tight deadlines, agile deployment and scattered stakeholder eco-system for our highly complex Partner programs community.- Readiness program design and program management- Stakeholder engagement- Needs assessment- Training and communications content design/production/delivery- Knowledge Management- Vendor strategy and performance management- Budget planning and managementReadiness Content Creation:Management of a third party outsourced shared service supplier producing high-quality knowledge assets, training content, communications, certification.Readiness Delivery:Delivery of live and on-demand content to Microsoft partners and partner-facing teams.Publication and maintenance of enablement content to partner platforms and promotion for on-demand uptake. Show less Responsible for delivering Operational Readiness (training, communications) globally for both internal Microsoft audiences & externally to Commercial managed and unmanaged Microsoft partners.Owner of the Global Operations Readiness Training function delivering effective, blended learning for complex and technical Operations changes (program, policy, system) to the Microsoft Partner eco-system. Management of the Global Operations Readiness Training Team of instructional designers/training specialists and accountable for innovating when/where/how training is developed and delivered - transforming how Partners find, use, re-use and apply Readiness training content. Management of the End to End Operations training experience for Microsoft Partners: from intake, assessment, planning, design, content development, delivery, publication and localization. Show less

  • Shared Service Delivery Manager

    Jul 2015 - now

  • Global Operations Readiness Manager

    Feb 2012 - Jun 2015