Elliott Roberts

Experience

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  McDonalds

  Mar 1994 - Oct 2000

  Manager

  - Frequently customer liaison to measure and improve their satisfaction with the McDonald's experience.- Utilization of basic human relations, communications, and follow-up skills with crew to maintain morale and productivity.- Controlling labour, waste, cash and yields whilst managing shifts.- Knowledge and enforcement of all appropriate personnel policies, labour laws, security and safety procedures.- Implementation of sales-building promotions during shift management- Customer complaint management- Stock control management: delivery, control, storage etc- Management control reporting: inventories, cash, labor, etc- 100% Customer satisfaction in the areas of Quality, Service, Cleanliness and Value for money at all timesCrew Trainer and Employee: March 1994 – April 1999 Awards- Crew Member Of the Month - Quality Crew Twice- Doing Whatever it takes Duties- Cleaning - Cooking- Customer Service- Organization and Co-operation- Social Committee- - Training people on crew stations Show less

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  The Lorne Hotel

  Dec 2000 - Feb 2001

  Food & Beverage Staff

  - Bar service- Waiter- Bottle shop attendant

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  Club Med

  Feb 2001 - Oct 2001

  Circus G.O.

  - Circus performer, teacher and entertainer (2 circus shows per week)- Teaching flying trapeze, indoor circus arts and juggling- Maintaining safety standards at all times- Reporting class attendance numbers- Effective Communication across cultures- Performed in nightly shows and organized daily entertainment for guests - Intense guest contact with the objective of ensuring they enjoy their holiday to the maximum

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  Nike

  Feb 2002 - Jul 2004

  Category Sports Specialist

  - Customer service and sales- Presentation of pavilions: ensuring current season product on display - Product Knowledge and Sale of Nike products - Communication to fellow team members and managers of stock requirements and new products. Manager Nike Australian Open Tennis Store Jan 2003 Duties:- Maximizing Customer Service and Sales- Staff management- Cash control- Communication

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  Zuba Juice

  Aug 2004 - Dec 2004

  Store Manager

  - Customer service- Product delivery and stock control- Cleaning and maintenance- Cash handling- Staff development, recruitment and training- New store setup

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  Atelier

  Dec 2004 - Apr 2005

  Store Manager

  - Stock ordering and receiving- Merchandising- Customer service- Cash Handling and banking- Rostering

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  Club Med

  May 2005 - Mar 2006

  Circus G.O.

  - Circus performer, teacher and entertainer (2 circus shows per week)- Teaching flying trapeze, indoor circus arts and juggling- Maintaining safety standards at all times- Reporting class attendance numbers- Effective Communication across cultures- Performed in nightly shows and organized daily entertainment for guests - Intense guest contact with the objective of ensuring they enjoy their holiday to the maximum

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  JJ Richards & Sons Pty Ltd

  Jun 2006 - Nov 2010

  Achievements:• Implementation of programs to achieve quality and risk mitigation goals.• Personal “business to business” contract/price negotiations with current and perspective customers of all sizes.• Management of all legal matters pursuant to customer breach/repudiation of contracts.- Tender Pricing & Major Projects- Legal Case Reporting/Tracking- Sales Team Training and Reporting- KPI Reporting- Customer Maintenance and Account Reviews- Retention of accounts threatened by the action of opposition companies.- Canvassing new customers- Price Rise Defense/Negotiation- Conflict resolution & Contract Negotiation- Seconded to Hervey Bay, Mt Isa & Townsville to set up contracts with customers, canvassing new customers and training of new sales staff.- Relief Representative- Network and maximize customer & industry relationships Show less Achievements• Management of all legal matters pursuant to customer breach/repudiation of contracts• Personal “business to business” contract/price negotiations with current and perspective customers of all sizes- Customer base covering West End to Browns Plains - 1500+ active customers, including major & minor clients- Sales/Quotations- Customer Maintenance/Reviews - Retention of accounts threatened by the action of opposition companies.- Canvassing new customers- Competitor Price Defense and Price Rise Defense/Negotiation- Conflict resolution & Contract Negotiation- Ensured safety & quality requirements were met for customers, employees & property. - Proven ability to operate independently & unsupervised.- Prioritised work procedures, operate to schedules & meet deadlines in demanding situations Show less

  • Assistant Sales Manager

    Mar 2008 - Nov 2010

  • Area Manager

    Jun 2006 - Mar 2008
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  Camp Lindenmere

  Jun 2011 - Aug 2011

  General Counsellor Flying Trapeze and Circus

  Instructed children aged 6-17 years of age in Flying Trapeze and Circus skills. There were 6 hours of classes per day resulting in 2 Circus and 2 Flying Trapeze shows.Other responsibilities, while working at the camp, included general supervision of campers during the day, while on excursions, evening activities and enforcing bed times and curfews for specific bunks.This role was full time 6 days a week for the 9 weeks of the American summer.

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  The Hardrock Climbing Company

  Sept 2011 - Apr 2012

  Instructor
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  Camp Lindenmere

  May 2012 - Aug 2012

  Head Of Flying Trapeze

  Coordinated the Instruction of children, aged 6-17 years of age, in Flying Trapeze skills. There were 5 hours of classes per day resulting in 2 Flying Trapeze shows.Safety and maintenance of 2 flying trapeze.Training and management of a team of 10 flying trapeze staff.Other responsibilities, while working at the camp, included general supervision of campers during the day, while on excursions, evening activities and enforcing bed times and curfews for specific bunks.This role was full time 6 days a week for the 9 weeks of the American summer. Show less

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  The Hardrock Climbing Company

  Sept 2012 - Apr 2013

  Instructor

  Maintain high levels of safety during Safety Instruction and floor supervisionCo-ordinate Group BookingsOpening and closing of Climbing gymStocktakeData EntryCleaning dutiesReception desk duties

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  Pocono Mountain Recovery Center & Clearbrook Lodge

  Dec 2013 - Jun 2016

  Business Development and Call Center Manager

  Reported directly to CEO and Owner on business planning, improvement, and salesHired, managed and trained call center employeesAnalyzed admission data for critical targetsReported KPI’s to Owner, CEO, staff, outlining improvements and success Call Centre Monthly Team Meeting LeaderConstant call monitoring and coaching staff to improve conversionsDeveloped policies & procedures to improve data captured, improve admissions process & decrease data errorsAdjusted and improved CRM software layout to improve efficiencies Show less

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  Camp Lindenmere

  Dec 2013 - Sept 2017

  Assistant Director

  Manage and co-ordinate boys division taking care of 200 boys aged 6-17.Supervision, health and safety in programs and bunk life including meals, medications, food allergies and other behavioral issues.Co-ordination of travel, for camper arrivals and departures, across the USA and internationally. Management, training, supervision and evaluation of Boys Division Leaders and Bunk StaffCommunicating with parents, on a daily basis, regarding their children’s experience at campPlanning and implementation of camp activities, leadership training programs and field trips.Re-enrollment phone calls to secure campers for next summerReporting of KPI to ownership groupFacility Rental Manager responsibile for the the acquisition of new events/rental groups utilizing the facility. Succesful implentation and coordination of event planning and rental group experience. Show less

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  All Star Healthcare Solutions

  Jan 2018 - Sept 2021

  Sales Manager Permanent Placement for Surgery, ENT, Urology, Pediatrics, OBGYN, Opthalmology, Neurosurgery January 2019 MVP Company Consultant award June 2019 Managers MVP of the month award for Client outreach and business development

  • Sales Manager

    Feb 2020 - Sept 2021

  • Consultat Permanent Surgery

    Jan 2018 - Feb 2020
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  Camp Lindenmere

  Sept 2021 - now

  Director