Joanna Helmik

Joanna Helmik

AP Accountant

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location of Joanna HelmikTallinn, Harjumaa, Estonia

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  • Timeline

  • About me

    Head of First Choice, ICCC+ and Quality at DHL Express Estonia AS

  • Education

    • Jakob Westholm Gymnasium

      2007 - 2019
    • TalTech – Tallinn University of Technology

      2019 - 2022
      Bachelor's degree Public Administration and Governance
  • Experience

    • Ramirent Group

      May 2019 - Aug 2019
      AP Accountant

      Main responsibilities included handling reminders and collection cases using programs like Alusta, Raminow ticketing system, Axiom, MS Excel, MS Word, MS Outlook.

    • ABB

      Sept 2019 - Jan 2020
      AP Accountant

      Main responsibilities included handling daily invoices using programs like SIW, SAP ERP, Alusta, MS Outlook.

    • Ramirent Group

      Jan 2020 - Sept 2021

      My main responsibilities were to handle day to day office admin tasks and support management, conduct and analyze different surveys, organize events, fulfill tasks related to communication and handle tasks related to our SSC facility. I was also the Working Environment Representative. Main responsibilities included transferring daily invoices, doing final checks and fixes using programs like Alusta, Axiom, ExFlow Dynamics, IP Master, MS Dynamics Navision, Raminow ticketing system, Axiom, MS Excel, MS Word, MS Outlook. Also handling collection cases and communicating with vendors.

      • SSC Coordinator

        Apr 2021 - Sept 2021
      • AP Accountant

        Jan 2020 - Sept 2021
    • DHL Express Estonia AS

      Sept 2021 - now

      Supporting continuously improving activities and delivering results in line with business priorities. Enabling the business transformation towards embedded 'customer centric' and 'continuous improvement' culture, supporting and challenging all levels. Leading the implementation and refinement of First Choice, ICCC+ and Quality Management. Responsible for employee development program CIS (Certified International Specialist), employee engagement, internal communication, health & wellbeing. Driving continuous improvement culture.

      • Head of First Choice, ICCC+ and Quality & CIS Champion

        Apr 2024 - now
      • Head of Continuous Improvement

        Nov 2023 - Apr 2024
      • Internal Communications Specialist & CIS Champion

        Sept 2021 - Apr 2024
  • Licenses & Certifications

    • First Choice Advisor

      DHL
      Feb 2024
    • First Choice Advisor Bronze

      DHL
      Mar 2025
    • First Choice Master Silver

      DHL
      Jan 2024
    • CIM Coaching for Success

      DHL
      May 2023
    • CIM The 21st Century Manager

      DHL
      Nov 2022
    • Working Environment Specialist/Representative

      Juunika Koolitus
      Apr 2021
    • First Choice Master Bronze

      DHL
      Jul 2023
    • Advanced English Level C1

      Cambridge Assessment English
      Nov 2018