Ir. Ts. Dr. Abdul Rauf Bin Abu Bakar

Experience

• 

  University of Malaya

  Oct 2014 - Mar 2016

  Successfully delivered tutorial classes to undergraduate bachelor and foundation students on Engineering Mathematics courses (Calculus and Ordinary Differential Equations) and Basic Calculus respectively at Center for Foundation Studies in Science (PASUM) and Faculty of Engineering (bachelor’s degree program), University MalayaCommitted successfully to a tight schedule for teaching classes and other related work such as marking, evaluation, grading, student advisor and administrative tasksAssisted Lecturers and Professors in developing interactive solution in delivering lecture. Show less Successfully developed comprehensive research protocol for the project assigned “Study of Neural Plasticity of Speech Interpretation in People with Hearing Loss” under supervision of Associate Professor Dr. Jayasree Santhosh and Associate Professor Dr. Ting Hua Nong worth nearly MYR 350.000.00Submitting grant application to potential fellowship program and presentation during grant pitching sessionCreated database for background study and extensive literature review within field of research area.Involved in research collaboration with PI and PhD Student for data collection, selection, and ad-hoc programming and algorithm for data interpretation.Lead and trained undergraduate student on the proper methodology for data collection.Successfully published two ISI-cited publication with tier 2 and 3 ranking under this project. Published and presented a paper in IEEE International Conference November 2015 on Control System, Computing and Engineering, indexed in ISI Web of Science (WOS). Show less

  • Part Time Tutor; Mathematical Engineering & Foundation Level

    Feb 2015 - Mar 2016

  • Research Assistant (RA)

    Oct 2014 - Mar 2016
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  Biomed Global

  Mar 2016 - Nov 2017

  Service Engineer (Central)

  Delivered routine technical support involving breakdown calls for repair & troubleshooting, plan preventive maintenance, installation, testing & commissioning (T&C), technical advice, spare part inventory order, in-house repair, site visit and software & hardware upgrade with measurable performance at 95%Successfully assist client to plan installation layout of newly procured medical equipment.Initiated comprehensive service contracts with service proposals and closely monitored interest to enhance revenue growth worth MYR 2.0M yearly. Show less

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  Abbott Diagnostics Business

  Nov 2017 - Apr 2019

  Technical Service Specialist (Southern Region)

  Coordinated independently incoming urgent calls after being dispatched by call center within 4 hours of ticket created with more than 85 installation accounts, uptime rate at 99%.Successfully performed laboratory site inspections for potential prospects in preparation for new contract/tender project discussion (Integrated or stand-alone floor stand analyzers: Biochemistry, Immunoassay and Hematology). Managed perfectly customer database, complaints, preventive maintenance, field service action as per technical service bulletin (TSB) and inquiries for Southern Region.Assisted customer via level II technical support (complex service Interventions)Ensured Installation of automation instruments as per target date, including AbbottLink interface software tools for remote diagnostics, monitoring, and control with the capacity to provide real-time connectivity access to compatible instruments. Performed IQOQPQ (Installation Qualification Operation Qualification & Performance Qualification) procedures during and after installation were completed. Highlighted customer business reviews; management review process workflow on resources limitation; and maintaining suitability, adequacy, and effectiveness of quality management system as per revised acts and regulatory. Show less

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  Medivest Sdn. Bhd.

  Apr 2019 - Apr 2022

  Developed strategic planning for routine workflow related to facilities maintenance of the assigned hospital to be aligned with hospital operation needs and concession agreements (CA), with achievement of deduction below 2% yearly. Excelled in managing 6 support services comprises facility management system, Facility & Biomedical Engineering Maintenance Services, Linen & Laundry, Cleansing, Healthcare waste.Consistent assurance of 100% compliance with the requirement stipulated in the acts, statutory and regulations, national and international standards, procedures (SOP), guidelines, code of practice and code of conduct.Newly introduced comprehensive yearly implementation plans at an optimal budget to the hospital which increase directors' and end users’ satisfaction with appreciation certificates from Hospital Directors & Regional Manager.Achieved outstanding performance with below target deduction throughout the year 2019, 2020 and present and maintained personal KPI above 80% yearly. Show less Manage and coordinate Biomedical Engineering Management Services (BEMS) service delivery and performance of the site office in meeting all Key Performance Indicators as Stipulated in Technical Requirements and Key Performance Indicators (TRKPI), Master Agreed Procedure (MAP), Project Operation Guidelines (POG) and other tasks; Scheduled Maintenance, Unscheduled Maintenance, Uptime Management, Asset Management, Technical Advice, Variation Order Management, and Deduction and Penalty- Assuring the fulfillment of vendors at site office in compliance to the Agreement, acts, regulations, standards and good engineering practices.-Access, analyse and report to Management on provision, utilization and recommendation for improvement of resources; which includes staff, workshop and facilities, test tools, parts and stock for the site office. -Undertake operation procedures and workflow in line with the ISO 9001, ISO 14001, OHSAS 18001, ISO 13485, ISO 50001, and ISO 55001 requirement. Compliance with IEC 60601; IEC 61010 and IEC 62353- Implementing and preserved optimal service delivery through Business Intelligence monitoring, a graphical information system highlighted on the quality effectiveness and target Show less - Manage and coordinate Biomedical Engineering Management Services (BEMS) service delivery and performance of the site office in meeting all Key Performance Indicators as Stipulated in Technical Requirements and Key Performance Indicators (TRKPI), Master Agreed Procedure (MAP), Project Operation Guidelines (POG) and other tasks; Scheduled Maintenance, Unscheduled Maintenance, Uptime Management, Asset Management, Technical Advice, Variation Order Management, and Deduction and Penalty- Assuring the fulfillment of vendors at site office in compliance to the Agreement, acts, regulations, standards and good engineering practices.-Access, analyse and report to Management on provision, utilization and recommendation for improvement of resources; which includes staff, workshop and facilities, test tools, parts and stock for the site office. -Undertake operation procedures and workflow in line with the ISO 9001, ISO 14001, OHSAS 18001, ISO 13485, ISO 50001, and ISO 55001 requirement. Compliance with IEC 60601; IEC 61010 and IEC 62353- Implementing and preserved optimal service delivery through Business Intelligence monitoring, a graphical information system highlighted on the quality effectiveness and target. Show less Manage and coordinate Biomedical Engineering Management Services (BEMS) service delivery and performance of site office in meeting all Key Performance Indicators as Stipulated in Technical Requirements and Key Performance Indicators (TRKPI), Master Agreed Procedure (MAP), Project Operation Guidelines (POG) and other tasks; Scheduled Maintenance, Unscheduled Maintenance, Uptime Management, Asset Management, Technical Advice, Variation Order Management, and Deduction and Penalty- Assuring the fulfillment of vendors at site office in compliance to the Agreement, acts, regulations, standards and good engineering practices.-Access, analyse and report to Management on provision, utilization and recommendation for improvement of resources; which includes staff, workshop and facilities, test tools, parts and stock for the site office. -Undertake operation procedures and workflow in line with the ISO 9001, ISO 14001, OHSAS 18001, ISO 13485, ISO 50001, and ISO 55001 requirement. Compliance with IEC 60601; IEC 61010 and IEC 62353- Implementing and preserved optimal service delivery through Business Intelligence monitoring, a graphical information system highlighted on the quality effectiveness and target. Show less

  • Facility Manager

    Sept 2021 - Apr 2022

  • Senior Head of BEMS

    Mar 2021 - Sept 2021

  • Head of BEMS

    Sept 2019 - Mar 2021

  • Head of BEMS

    Apr 2019 - Sept 2019
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  Technimble Solution

  Dec 2020 - now

  Managing Director
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  Columbia Asia Malaysia

  Apr 2022 - Jan 2025

  Support Service Manager

  Oversaw hard and soft services operations, achieving 100% preventive and corrective maintenance with profound saving of 3% from allocation within the year.Utilized computerized maintenance management system for efficient maintenance management, which reduced downtime by 31%.Enhanced services compliance at 100% with improved monitoring process and tracking.Generated 12% utilities saving for the year through impactful sustainability initiatives and continuous energy programs with quantifiable outcome.Leading organization as Fire Safety Manager and Incident Commander during disaster management and services continuity.Steering department readiness to comply requirements and awarded with MSQH accreditations.Improved hospital operations through strategic innovative projects that match the business directions. Show less

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  Pantai Hospital Cheras

  Jan 2025 - now

  Senior Manager Non Clinical Support Services

  Managing stakeholders expectation and directives in non-clinical hospital support services, overseeing engineering facilities department, biomedical services, linen and laundry services, entire outsouring services and high level project management.