Andrea DeCamp

Experience

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  Segway of Indiana

  May 2012 - Aug 2015

  Tour Guide

  Greet all guests and handle moneyTeach guests to ride machineHandle large groups of peoplePresent tour by giving information at various stopsOpen and close Segway buildingWhen supervisor, handle any conflicts

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  Indiana State Museum and Historic Sites

  Jun 2015 - Dec 2015

  Marketing Intern

  Work on a team. Research, plan, and execute events around the city to promote the museum. Help create content or campaigns for social media.Assist and support the Marketing Department.

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  Starbucks

  Jan 2016 - Mar 2016

  Barista

  Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by constantly evaluating environment and customers for cues.Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Maintains a clean and organized workspace so that partners can locate resources and product as needed. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Maintains regular and punctual attendance Show less

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  Coldwell Banker / NRT LLC

  Apr 2016 - Feb 2018

  PR and Social Media Coordinator

  Manage 21 social media accounts for companies in the Southeast US region.Work on National Social Media Team to develop strategyManage content calendars for the Social Media pages Create social media graphics for weekly postsWrite copy for social postsTrain leadership on best Social Media practicesSocial Advertising - Implementing, pulling results and problem solvingAssist in PR jobs including press releases, pitching and posting

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  Barnes & Noble, Inc.

  Jul 2018 - Mar 2019

  Cafe Server

  Provided Customer Service. Made coffee and other beverages. Kept work area clean.Answered any questions. Handled money.

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  Dominion Dealer Solutions

  Nov 2018 - Feb 2019

  Social Media Specialist

  Account Management for Online Reputation Organic Social Posting Social AdsManaging and Reporting on Online ReviewsResponding to Online ReviewsUse Company-based platform for managing Social and Reviews

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  Encore Sotheby's International Realty

  Mar 2019 - Oct 2019

  Digital Media & Marketing Coordinator

  Social Media:- Post on social channels for Company (Facebook, Instagram, Twitter, LinkedIn, Youtube etc.)- Post Listing updates on Agent accounts- Analyze social posting- Create, Write and Schedule content - Train Agents on Social Platforms- Write and Publish Blog postsListing Marketing:- Create Print pieces for Listings (Brochure, Postcards, Fliers) - Create Email Marketing Pieces and Send them. Assist in other ways outside expertise to support operations.Work with Agents to develop marketing strategy for their listings. Show less

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  HVAF - Helping Veterans And Families

  Nov 2019 - Oct 2020

  Advancement Coordinator

  Post on social channels for organization (Facebook, Instagram, Twitter, LinkedIn, Youtube etc.)Create Print and Digital GraphicsWrite & Publish Blog PostsDesign Print pieces (Brochures, Postcards, Fliers)Create & Send Email Marketing Pieces (Newsletters & Fundraising)Data Entry of donors into CRM (Bloomerang)Manage & Update organization websiteMedia RelationsProduce video and photography

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  Mary Rigg Neighborhood Center

  Jan 2021 - Jun 2021

  Marketing and Development Coordinator

  Managed organization social accounts. Handled website updates. Wrote Blogs. Created content and graphics. Handled Donor data entry and thank you letters. Created Newsletters.

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  Bloomerang

  Sept 2021 - now

  • Customer Support Training Specialist

    Oct 2023 - now

  • Customer Support Specialist II

    Oct 2022 - Oct 2023

  • Customer Support Specialist

    Sept 2021 - Oct 2022