Ryan Rodriguez

Experience

• 

  State Farm ®

  Nov 2011 - Jan 2013

  Licensed Insurance Associate

  • Met with existing and prospective clients to select appropriate insurance policies • Evaluated leads obtained through direct referrals, lead databases and cold calling • Reported updates on policy changes to customers to ensure satisfaction • Tracked the progress of all outstanding insurance claims

• 

  Lexus of Clear Lake

  Jan 2013 - Dec 2015

  Assistant Service Manager

  • Listened attentively to customer feedback and worked with department managers to develop new services • Researched and customized service proposals for customers• Responded to all customer inquiries thoroughly and professionally • Coordinated between departments to resolve customer problems

• 

  Mercedes-Benz of Sugar Land

  Dec 2015 - Sept 2018

  Assistant Service Manager

  • Greeted customers in a timely fashion to determine their needs and begin their service experience• Sustained communication throughout the service experience to ensure customer satisfaction• Established customer relationships to become a requested advisor and exceed sales goals• Maintained required certifications along with additional product training opportunities

• 

  Momentum Porsche

  Sept 2018 - Nov 2019

  Service Advisor

  • Managed customer experience from beginning to end including all communications and required documentation• Maintained information on high-value customers through corporate CSM program• Diagnosed customer issues and worked across departments to ensure resolution in a timely manner• Met corporate sales goals by recommending appropriate service packages

• 

  CDK Global

  Dec 2019 - Oct 2022

  • Field Implementation Specilast

    Aug 2021 - Oct 2022

  • Implementation Consultant

    Dec 2019 - Oct 2022
• 

  UpdatePromise

  Sept 2022 - Jun 2023

  Implementation Representative
• 

  CarSaver

  Jun 2023 - Jan 2025

  Performance Manager
• 

  UpdatePromise

  Jan 2025 - now

  Territory Manager