Jincy Johnson

Experience

• 

  Infosys

  Jan 2007 - now

  Engage with business stakeholders to gather, define and prioritize user requirements ; Facilitate discussions to bridge the gap between IT delivery and business teams on Requirement Understanding, Solutioning and Feasibility; Prepare documents like Business requirements and Functional specification, User stories , Process models etc ; Manage and track the requirement status throughout the project lifecycle; and redefine as necessary ; Understand/analyze business processes and suggest data driven recommendations and opportunities for business improvement. Show less End-to-end application development involving requirements elaboration, design, build, testing, implementation and production support ; Lead the team and ensure quality and defect free delivery of all major/minor enhancements to application; Reviews ; Mentoring ; Co-ordination ; Tracking to ensure Schedule adherence ; Release planning and management ; Defect Prevention; Status Reporting ;TAT Management - Acknowledging and analyzing various issues and anomalies in the business applications that have been reported by business users, Root cause analysis and fixing the issue with quick turnaround time by performing data corrections through one shot jobs or by modifying business logic ; Incident/Problem Management - End to End Production Support for Incidents reported and Problem Management ; Develop multiple tools and utilities to reduce manual workload as well as streamline the workflow of day-to-day operations. Show less

  • Project Manager

    Apr 2022 - now

  • Business Analyst

    Jan 2020 - Mar 2022

  • Technology Lead

    Jan 2012 - Dec 2019

  • Onsite Coordinator

    Mar 2011 - Mar 2012

  • Application Developer

    Jan 2007 - Feb 2011