Alison Manser

Experience

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  Ebix, Inc

  Nov 1997 - Apr 2011

  Business Analyst / Quality Assurance Analyst

  -Led sessions with clients and internal SMEs to discuss Business Requirement Documents, Process Maps, and Technical Documentation; then developed all said documentation.-Performed Gap Analysis to identify areas that required enhancements.-Tested deliverables pre-implementation for a variety of insurance systems, including web-portal systems. -Developed knowledge of QA principles, practices and procedures. -Microsoft Team Foundation Server to track requirements, tasks, defects, build and test results. Show less

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  CVS Caremark Corporation

  Aug 2012 - Jun 2014

  -Developed ability to research, analyze and interpret CMS rules and regulations.-Gained experience navigating FACETS front-end screens.-Prepared test data.-Reviewed daily and weekly system-to-system discrepancy reports using test data to ensure new coding requirements have been met. -Developed firm understanding of the PBM business. -Effectively compared existing client benefits with those transitioned to the CVS Caremark adjudication system to ensure no discrepancies in the level of benefits provided to clients and their plan participants.-Provided claims analysis reporting data to the client which validated the progress of the migration process.

  • Consultant - Client Operations Testing (UAT)

    Sept 2013 - Jun 2014

  • Benefits Analyst

    Aug 2012 - Sept 2013
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  Conifer Health Solutions

  Jul 2014 - Jun 2016

  Business Analyst

  -Revenue Cycle Management.-Developed Business Requirement Documents, Process Maps, and Technical Documentation.-Developed project scope, set priorities and expectations for deliverables.-Analyzed Workflow and Inventory system defects and proposed, developed, then implemented solutions.-Monitored solutions post-implementation to ensure accuracy.-Performed Gap Analysis to identify areas that required enhancements. -AS400 query experience; basic SQL query experience.-Basic Excel Pivot Tables experience. Show less

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  Benefit Harbor

  Jan 2017 - Jul 2021

  -Conducted new client implementation meetings and Open Enrollment meetings to gather client requirements and coordinated with internal and external partners to execute a successful OE.-Maintained system administration documentation to facilitate accurate and timely client builds.-Managed team of various department members to ensure client builds, reported system and file errors and ensured errors were resolved in a timely manner.-Trained junior employees in account administration.-Fostered positive client relationships to ensure client retention. Show less -Developed firm understanding of each of my client’s benefit offerings and eligibility requirements. -Processed weekly client census reports. -Led meetings to develop ongoing benefit administration rules customized to each client’s needs.-Sought, identified and shared best practices with peers and department.-Reviewed internal audits and identified needed data modifications and made those changes.-Researched and resolved client’s employee benefit issues.-Ensured internal practices and procedures were well-documented and consistently followed to best serve all clients and to pass external audits. Show less

  • Account Manager

    Sept 2019 - Jul 2021

  • Benefit Administrator

    Jan 2017 - Aug 2019
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  Acrisure

  Jul 2021 - Apr 2024

  Client Manager

  -Actively supports the Client Executive to ensure all key interactions between client and team are constructive and strategic. -Presents at virtual and in-person Open Enrollment meetings.-Compliance best practices and annual review of Summary Plan Documents. -Maintains partnerships with all carriers and third-party vendors.-Supports clients by providing quality service implementation and renewal deliveries.-Prepares and sends Requests for Proposals (RFPs); summarizes proposals for clients.-Assists Technology Team with resolution of elevated client issues. -Ensures the proper attention, processes and feedback mechanisms are in place in order to maintain a persistency rate consistent with practice expectations. -Assists Strategy Team with client strategy development and execution. -Plan Cost Analysis development.-Audits post Open Enrollment eligibility files against client invoices. Show less

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  OneDigital

  Apr 2024 - now

  Senior Account Manager