Experience

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  Omnes consultoria em sustentabilidade

  Oct 2012 - Nov 2013

  University teaching assistant

  ▪ Production of research and data collection for projects.▪ Production of tables and graphs in excel to support and control projects.▪ Production of educational booklets for populations in poor areas.▪ Contact with customers and suppliers to optimize project costs.

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  Mazzini store

  Jun 2014 - Oct 2017

  Sales manager

  ▪ Sale of Italian and Brazilian suits.▪ Take customer measurements for tailor-made suits.▪ Inventory maintenance and organization.

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  Sitel

  Mar 2018 - Jun 2020

  Senior customer service advisor

  ▪ Support, focused on Italian Airbnb clients, but also with all clients in other languages of mycompetence.▪ Support in managing and maintaining the accounts of guests and hosts on the Airbnb platform(exp: Manage host listings or guest payments).▪ Support for clients in emergency cancellations and rebookings (exp: When hosts cancel the daybefore check in).▪ Support for mediation of conflicts between customers, when problems occur between the partiesduring the reservation period.▪ Autonomy to make decisions that include company money, making refunds or transfers, analyzingdisputes between customers according to evidence provided by them, in search of fair solutionsbased on the terms of service to be followed.▪ Sending pending payments to hosts whose receipt period has expired.▪ General knowledge about service laws of different countries, due to direct service to Italy, Spain,Portugal, United Kingdom and France02/2017–10/2017 Sales assistant Show less

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  Adidas

  Jun 2020 - May 2022

  O2c credit specialist

  • Manage account of Adidas italian clients. Stores, gyms and sport clubs as football and basketball italian teams sponsoted by Adidas • Responsible for one of the biggest italian portfolios of sponsoreds wich conteins the football teams Juventus and Cagliari • Control of the payment and owed of the clients using SAP • Collect customer debts • SEPA Mandate creation to help customers to pay their debts • Contact by phone or e-mail to get faster resolutions to the customers needing • Control and unblock of the deliveries of the clients • Confection of Excel files with relevant data to the company registers Show less

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  Prozis

  May 2022 - Oct 2023

  Partnerships coordinator

  • Prospecting Italian influencers and artists for partnerships with the company• Analysis of access data and interactions of influencers and their followers, focused on Instagram and TikTok• Creation of personalized campaigns so that the company's partners can advertise to their followers• Management and control of content production created by partners in order to guarantee quality and commitment during the partnership• Organization of partners coming to the company to strengthen the connection between the company and the partners Show less

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  Holafly

  Oct 2023 - now

  Customer service specialist

  • Respond to customer inquiries. (Intercom)• Tracking customer functional requirements.• Build a trust relationship for customer account loyalty and engage customers.• Handle customer complaints and provide appropriate solutions.• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.• Process orders, forms, applications and requests.• Attracts potential customers by answering product and service questions and suggesting information about other products and services.• Generate sales leads.• Manage customers' accounts. (Shopify)• Maintain customer databases by updating account information.• Set up new customer accounts by recording account information.• Keep records of customer interactions and transactions. Show less