Experience

• 

  Fun multiplex pvt ltd

  Sept 2014 - Oct 2018

  Implements world class service strategies.Interacts with guests to troubleshoot on complaints. Ensure rendering of high quality service, resulting in customer delight.Assists the Cinema Manager in developing and implementing strategic plans, marketing plans, budgets, ensure optimum customer satisfaction, profitability on an ongoing basis.Ensures smooth reordering of material and checking the material standard to ensure it is accordance to company’s standards.Conducting training at site for the entire team to ensure operational efficiency and motivation.Maintains cost of goods sold as per the budgets defined and control cost. Show less Assists the Assistant Manager in running cinema operation smoothly and delivering the cinema targets and objectives as per organizational goals.Ensures all operational standards are met and delivered effectively as per SOP.Prepare cinema related reports and maintain records of various marketing and CRM initiatives.Ensuring that the team has the required stock of items available, sufficient amount of denominations are there and complete hygiene standards is maintained.Impart the required operational knowledge by monitoring the progress and performance of team members as per the processes defined.Develop the team to deliver highest standards of customer service at all times. Show less

  • Assistant Manager

    May 2016 - Oct 2018

  • Executive Manager

    Jul 2015 - Apr 2016

  • Team Associate

    Sept 2014 - Jun 2015
• 

  Ziqitza healthcare ltd.

  May 2019 - Jul 2019

  Marketing intern

  Worked on ATL & BTL activities, Digital Marketing along with Branding & Promotions.The need of ambulance in the city of Jharkhand in which collected data points and analysed as to how i can bring change in the current ambulance services in terms of marketing.Approached school, college’s, corporates to conduct a “First Responder Programme” which was about providing first aid training in case of an emergency.

• 

  Flycrane market research

  Nov 2021 - now

  Operations manager