Experience

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  Conneqt business solutions

  Nov 2017 - Oct 2018

  Customer service representative ii

  * Handling support queries from Beachbody.com coaches and figuring out errors in KRYON Tool.* Hands on experience in Multilevel Marketing by Beachbody.com process using Kryon Automation tool in order to have the Coaches sell their products without any hassle via Beachbody.com* Processed bulky requests like Coach Change, Genealogy change using Kryon and Ms-Excel.

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  Groupon

  Nov 2018 - Dec 2021

  Technical support specialist

  * Handling queries from Merchant and Customer who wants to use GROUPON for their businesses. Responsible for updating deal updates in bulk using Blue Prism. * Handled Merchant Research Global Queue using Blue Prism in order to meet the SLA targets. Responsible for delivering hourly productivity reports for support teams using Blue Prism.* Done projects using Blue Prism Automation Tool for North America GROUPON Customers to enable hassle-free transactions in Groupon.com website to purchase their Groupon Vouchers.* Handled Merchant Research, Customer and Merchant support Training to new joiners and did a few internships with the Training team. Show less

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  Tata consultancy services

  Dec 2021 - Jul 2022

  Automation developer
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  Ey

  Jul 2022 - now

  Associate technology consultant