Chantal Spence

Experience

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  Mardi Gras Casino

  Mar 2013 - Dec 2014

  Guest Services Specialist
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  The Big Easy Casino

  Dec 2014 - Apr 2021

  Poker Dealer

  • Responsible for the Table Tray Bank assigned for the shift• Handling of all financial transactions at the poker game• Provide prompt, accurate, and courteous service to players

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  Seminole Casino Coconut Creek

  May 2021 - now

  Poker Supervisor

  • Provide daily customer service including resolution of disputes and customer complaints. • Perform monitoring/oversight of the collection and transfer of monetary transactions. • Perform supervisory activities including but not limited to the overall direction, coordination, and evaluation of all shift personnel.• Exhibit high level public relations and interpersonal skills. • Evaluate all operational financial transactions for accuracy and consistency. Perform daily validation of all opening and closing bank balances along with supporting documentation. • Perform daily validation of all opening and closing bank balances along with supporting documentation. • Ensure all staff are appropriate equipped with the resources necessary to effectively perform in their roles. • Monitor gaming operations to ensure compliance with rules, regulations and current industry standards. • Monitor game and address any disputes, problems, or concerns with either a patron or the progress of the game Show less