Pete McGlone

Experience

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  Land Title Guarantee Company

  Jun 2017 - Sept 2018

  IT Help Desk

  Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image.Carefully listen to and/or read requests from customer, ask follow up questions to determine nature of issue, and provide technical assistance and support on issues related to computer systems, software, and hardware.Implement and troubleshoot PC applications software.Train users as needed.Follow up with customers to ensure issue(s) have been resolved.Maintain daily performance of computer systems.Monitor ticketing system and complete tickets in a timely manner.Read and understand technical reference manuals regarding equipment and be able to talk to technical reps or manufacturers of the equipment when a problem occurs. Show less

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  Janus Henderson Investors U.S.

  Sept 2018 - Nov 2019

  Access and Security Analyst

  • Management and Monitoring of entitlements and controls to ensure the integrity of access to systems and appropriate access levels are maintained.• Provisioning profiles for Active Directory, Cisco VoIP web interface and SAP• Maintain, implement and assist in the definition of security and company policies as determined by CISO, Risk, Compliance and Audit.• Assist in new technology rollouts to ensure standards are being maintained• Obtain, Prepare and Provide evidence of compliance of processes required during audits and reviews from various sources (Active Directory, Applications, Service Now, Palo Alto, Identity & Access Management Systems and 3rd Parties). Show less

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  Sunflower Bank, N.A.

  Nov 2019 - Dec 2020

  IT Risk Management Analyst
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  Colorado Governor's Office of Information Technology

  Dec 2020 - Jun 2023

  Senior Analyst
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  State of Colorado

  Nov 2022 - now

  Cyber Security Administrator