Idowu Rahmon

Experience

• 

  UBA Group

  Dec 2022 - Aug 2023

  Contact Center Agent

  * I assist customers with their complaints, inquiries, and requests through our various touch points (telephone calls, Twitter, Facebook, Instagram, WhatsApp, and email).* I provide accurate, valid, and complete information by using the right methods and tools in a timely fashion.* I keep records of customer interaction, inquiries, and concerns using CRM. * I provide timely feedback to the company regarding service issues, bug issues, or customer concerns.* I have experience using CRMs and other help desk software. Show less

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  Sterling Bank

  Aug 2023 - now

  Transitioned from Telemarketing to the virtual relationship management team*I generate maximum financial returns and communicate with clients to identify and understand their financial needs. *I build and maintain positive relationships with customers.*I listen to customer concerns, answer customer questions, and provide information about the company's products and services.* I have experience using CRMs and other help desk software. * Making outbound calls to sell and promote products and services.* Provide accurate and efficient solutions to any new issues that may arise with our customer account.* Follow up on customer inquiries, complaints, and requests to ensure resolution.

  • Virtual Relationship Manager

    Feb 2024 - now

  • Outbound Telemarketer

    Aug 2023 - now