Midhun Sundaresanpillai

Experience

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  Quess Corp Limited

  Jul 2020 - Jun 2022

  Business Analyst

  Conducted vendor visits for a client, Anglo Eastern, ensuring ship parts were accurately delivered to ports on time, enhancing supply chain efficiency and reducing delays in critical maritime operations.Monitored inventory levels and coordinated with suppliers to ensure the availability of critical ship components, avoiding downtime in fleet operations.•Liaised with logistics teams and port authorities to manage shipment schedules, ensuring seamless handovers and adherence to strict timelines.Collaborated with procurement teams to negotiate vendor contracts, reducing costs by 8% while maintaining quality standards.Tracked and reported key supply chain metrics, identifying bottlenecks and implementing solutions that improved delivery timelines by 15%.Analyzed and documented requirements for systems supporting over 10,000 daily users, ensuring cross-functional alignment for high-volume projects.Mapped processes for workflows handling up to 5,000 monthly transactions, improving response times in high-demand environments.Conducted UAT for systems across 50+ client accounts, achieving minimal post-deployment errors and enhancing client satisfaction.Managed 12+ concurrent projects using Agile, tracking each phase to ensure timely and quality delivery.Presented insights to 20+ senior stakeholders, informing decision-making on large-scale staffing initiatives.Led process workshops for 100+ team members, implementing improvements to streamline operations in large-scale projects.Provided BPM support for workflows processing thousands of weekly transactions, reducing delays and enhancing service levels.Authored documentation that reduced onboarding time by 60+ hours, accelerating knowledge transfer across large project teams. Show less

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  Amazon

  Jul 2022 - Aug 2023

  Device Associate

  Process Improvement: Utilized cross-functional collaboration across various countries to achieve a 20% increase in project visibility.Requirements Gathering & Analysis: Facilitated quantitative analysis of purchasing trends on Amazon (India & US) to support stakeholder decision-making in London, leading to a 12% improvement.Business Intelligence & Technical Expertise: Analyzed Business Requirement Documents with QA and development teams, managing test data effectively alongside back-end interfaces.Issue Resolution & Reporting: Promoted business operations by resolving issues using business intelligence tools, achieving a 30% faster resolution rate.Project Management & Efficiency: Implemented basic dashboards and reporting functions, resulting in a 20% increase in project tracking efficiency. Show less