Experience

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  Cochlear

  Jul 2010 - Jan 2017

  Logistics clerk

  Duties & Responsibility:• Inspection and receipting of inbound stock deliveries into inventory.• Inspection, testing and booking of inbound and outbound surgical loan kits.• Process returns (RMA) for credit or exchange of products.• Process warranties based on coverage and entitlements.• Perform daily cycle counts, reconciliation and investigating issues.• Coordinate closely with Supply Chain Manager on inventory related issues.• Running expiry report, processing of stock write offs and quarantine area management.• Assisting in pick/pack and dispatch of orders whenever required. • Working closely with customer service department for resolving customer issues.• Taking a lead role in preparing for bi-annual stock-takes.• Super user responsibilities in inventory and extensive knowledge of Oracle system. • Constant monitoring and reporting of warehouse KPIs.Achievements• Worked as planning assistant during major product recall (2011-2012).• Played a key role in fulfillment of 2013 China Government tender worth $16 million.• Developed and implemented lean procedures in warehouse to improve overall processes including re-organizing warehouse shelving to achieve faster and accurate order picking.• Provided user requirements and did testing during upgrade to Oracle R12 system.• Consistently achieved KPI targets. Show less

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  Lifehealthcare

  Feb 2017 - Nov 2020

  Loan kit technician

  Duties & Responsibility:• Inspection of incoming kits and verifying sales representative’s usages are correct.• Ensuring all kits are complete and in working order.• Checking all instruments to verify there is no contamination or damage.• Organizing shipment of kits and delivery of time sensitive freight.• Daily resupply of consignment stock used.• Assisting customer service in reconciling usages.• Answering the high volume of calls and resolving all issues.• Creating and building preliminary bookings.• Creating temporary check sheets for surgeon’s preference or one off instruments.• Transacting usages in GP creating resupplies and invoice pro-forma.• Build a strong rapport with Sales Representatives and CSSD staff.• Be on call for a week once a month (afterhours, weekends and public holidays inclusive).• Travelling interstate to cover for interstate loan kit coordinators when on leave.• Ensuring team meets KPI’s and targets.• Provide feedback to management on how processes can be improved.• Help with bi-annual stock takes.• Carrying out stock check requests and removal of expired stock from shelves.Achievements:• Organized and conducted stocktake in Lifehealthcare NZ office including loans area and warehouse in absence of all the staff in Jan 2018.• Participated in SAP upgrade project as subject matter expert (SME) and designated trainer to provide SAP training to warehouse staff.• Team member of winning shared services team of the year award for 2019-20. Show less

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  Matortho ltd

  Nov 2020 - Oct 2021

  Loan kit coordinator

  • Set up new customers and maintain accurate price lists on the computer system• Daily processing of sales orders up to and including invoices of cases across Australia & NZ• Consolidation and record all usages from cases across ANZ for the week • Place weekly purchase order for replenishment stock from UK head office• Shipment of daily consignment restock to NSW hospitals and weekly restocks to others states• Inspection and despatch of orthopaedic instrument kits including surgeon prefs and implants sets• Generate documentation such as order acknowledgements, delivery notes and packing lists • Shipment and tracking of loan sets and liaising with hospitals and sales representatives where necessary• Maintain consignment stock records and assist with the weekly stock take• Deal with customer enquiries directly or coordinate a response from the appropriate person• Stock takes, stock rotation, recording of free stock and receipt of stock• Ensure all stock transactions are compliant with relevant work instructions• Receiving of loan instrument and implant sets back into stock and inspection of same• Provide clinical/technical Orthopaedic Product and systems support to medical staff• Support Metro and Country cases in NSW Show less

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  B. braun australia

  Nov 2021 - now

  Technical coordinator/manager

  • Managing Instacount instrument tracking system installation projects, including stakeholders, timing and cost associated with projects• Managing Customer Service Level Agreements• Creating and delivering presentations for hospital management• Creating project proposals and quotes for customers• Managing instrument tracking software related tender submissions• Document control and management of all processes relating to instrument tracking business• Master data development, testing and installation as per project requirements• Providing project support within the Sterile Goods Management Team• Providing data analytics support to the division (as required)• Providing after business hours and weekend IT support where necessary• Assisting with user functionality training of software for internal and external stakeholders• Software testing support for new versions and customer upgrades Show less