Experience

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  Live chat service inc.

  Jan 2008 - Apr 2008

  Team supervisor

  I was one of the pioneers in the company. I was the team lead handling 10 agents for one of our clients - MagicJack (www.magicjack.com)• Answers escalated issues that regular agents can't handle or when customer asks for a supervisor• Answers chat from customers wanting to know more about the product• Trains newly hired agents and trains the agents I've handled to improve their performance• Performed troubleshooting steps to fix the device if customer is having some issues

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  Supportsave solutions, inc.

  May 2008 - Oct 2008

  Technical support representative

  • Perform network diagnostics on customer LANs, and carrier networks to identify issues and explained solutions to restore service and functionality• Asking probing questions to drill down to the root of a specific problem or request• Analyze reported information and identify the proper solution that must be implemented• Document problems and solutions before, during and after resolution• Resolve assigned trouble tickets• Test solutions to validate customer's request has been fulfilled• Escalate issues to the next level support when common solutions do not work• Create awareness of newly discovered issues within the system• Manage large amounts of incoming calls Show less

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  Darbiztech virtual solutions

  Oct 2008 - now

  Chief executive officer

  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.• Built productive relationships with industry partners and competitors to support strategic business objectives.• Developed key operational initiatives to drive and maintain substantial business growth.• Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives• Leading and motivating subordinates to advance employee engagement and develop a high performing managerial team• Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy• Make high-quality investment decisions to advance the business and increase profits• Enforce adherence to legal guidelines and in-house policies to maintain the company's legality and business ethics• Review financial and non-financial reports to device solutions or improvements• Build trust relations with key partners• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth• Maintain a deep knowledge of the markets and industry of the company• Markets the company to potential clients to make the company grow• Responsible for assigning tasks and projects to team leaders• Communicates with new clients and assign a team for the project or work Show less

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  Dua tech global

  Dec 2010 - Jul 2013

  Executive administrative assistant

  • Recruit potential candidates for administrative work• Facilitated training and onboarding for incoming office staff.• Supervise other administrative assistants• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.• Heavy filing and reception work• Arrange conference calls• Create and prepare PowerPoint presentations• Uses Excel for lead presentation, reports and research, and for importing and exporting of data• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.• Research, gather and call leads and clients• Create and input data on Leads, Prospects and Opportunities in CRM (Netsuite and Salesforce)• Create menu boards design for restaurant clients• Finalize and create quote• Sets up and sends out email campaigns Show less

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  Confernet

  Jul 2013 - Sept 2016

  Virtual assistant

  • Performed research to collect and record industry data.• Managed filing system, entered data and completed other clerical tasks.• Build database of conference organizers for upcoming events• Hire and train telemarketers to do telemarketing on client's product (private social networking solutions for conferences) from the list of conference organizers from the database built• Create, upload and manage film content into FilmFest's CMS website

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  Rob jensen real estate company - las vegas

  Sept 2013 - Apr 2014

  Virtual assistant

  • Responsible for inputting data from MLS (Multiple Listing Service) to Top Producer Database. Data includes leads and current and previous owners on real estate properties.• Create a weekly and monthly report card for Sold properties, update listings and update customers.• Create and fills up forms needed for new offers from potential buyers• Uploads and updates all files in Dropbox• Responsible for emailing customers the necessary documents needed to process the sale

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  Xyrva

  Jan 2015 - Mar 2023

  Project manager
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  Petit group

  May 2015 - Sept 2020

  Data administrator and sports analyst

  • Responsible in analyzing the best play to bet in NBA, MLB, NFL, NHL, CFB, CBB• Gathers data and information weekly from Handicappers to study the plays they are betting• Researched and analyzed websites for Handicappers, newsworthy events, trends and issues.• Organize and files information in Excel Sheet to check for win/lose ratio• Relays information immediately to partners of the Executive• Developed relationships with sources and contacts to gain additional insight