Experience

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  Lexmark

  Sept 2013 - Oct 2014

  Vna software support engineer

  -Provide product support for customer phone, chat, email, and web based support requests.-Utilize all resources, including systems, information and people, to efficiently troubleshoot and resolve issues.-Proactively and energetically interact in a team environment to collaborate with peers on customer issues.-Employ sound decision making when determining when to escalate customer issues to other teams or management.-Adapt to and work with a highly diverse customer base while focusing on providing an exceptional customer experience with every interaction.-Rapidly learn new technology, including Perceptive Software products. Show less

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  State of missouri itsd - dmh & dese

  Oct 2014 - Aug 2018

  It business analyst/project manager

  -Exercises considerable independence, judgement and initiative in analyzing business requirements and translating that in IT solutions to improve business efficiency and productivity. -Interact extensively with business owners and end users of new development projects to perform critical examination of business requirements and understanding the business operations and systems. -Translate requirements of the business into workable IT solutions. Including writing system requirements, providing feasibility reports, designing screens, testing solutions, and assisting with training materials. Show less

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  Missouri attorney general's office

  Aug 2018 - Aug 2020

  Data analyst
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  Veterans united home loans

  Sept 2020 - now

  • Senior Analytical Team Lead

    Nov 2022 - now

  • Senior VU Experience Analyst

    Oct 2021 - Nov 2022

  • Senior Marketing Analyst

    Mar 2021 - Oct 2021

  • Marketing Analyst

    Sept 2020 - Mar 2021