Experience

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  Call center horizon sports

  Jan 2015 - May 2017

  Customer service and line manager

  Provide customer service to more than 50 clients daily solving issues and misunderstandings with their accounts.

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  Ame asistencia medica

  Dec 2016 - Jun 2017

  Paramedic

  Provide advanced life support for sick and/or injured persons, transporting them to a receiving facility/hospital, as needed. File reports for patients, restock ambulance and supplies at base, and support the local community.

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  101 snacks

  Oct 2017 - Oct 2018

  Counter server

  Greet customers in English or Spanish, explaining our daily specials and providing assistance with the menu when needed. Pick up more than 75 daily orders in the phone. Responsible for providing quick and efficient service to customers. Collect payments from guests and make change.

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  Northshore medical ctr

  Oct 2018 - Oct 2018

  Certified phlebotomist

  Collect blood from correctly identified patients, as well as label the filled blood tubes. Responsible for bringing all blood and specimen samples to the laboratory in the hospital.

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  Quest diagnostics

  Dec 2018 - now

  Collect specimens according to established procedures as drug screens, biometric screening and insurance exams. Read, understand and comply with departmental policies, protocols and procedures. Assist with compilation and submission of monthly statistics and data. Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur. Provide input on the performance evaluations of the Patient Service Representatives. Show less Collect specimens according to established procedures including drug screens, biometric screening and insurance exams. Perform departmental-related clerical duties as data entry, inventory, stock supplies, and answer phones when needed. Read, understand and comply with departmental policies, protocols and procedures Safety Manual and Compliance Manual and ensure that all staff members follow instructions. Compile and submit monthly statistics and data. Act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures. Show less Collect specimens according to established procedures. Administer oral solutions according to established training. Also responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. And complete training courses and keep up-to-date with the latest phlebotomy techniques. Show less

  • Patient Service Representative IV - Group Lead

    Jan 2022 - now

  • Patient Service Representative III - Float

    Oct 2021 - Jan 2022

  • Patient Service Representative III - Site Lead

    Mar 2021 - Nov 2021

  • Patient Service Representative I - Phlebotomist

    Dec 2018 - Mar 2021
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  Dr. scott schaffer

  Aug 2022 - Apr 2023

  R&d biomedical engineer

  Performed SolidWorks and Ansys simulation for nasal devices. Verified market requirements to ensure compliance with standard protocols. Documented and tracked development defects to ensure timely resolution. Monitored and analyzed data for decision making in nosebleed treatment devices. Generated verification reports for reported results within stablished deadlines. Developed design concepts to adhere to market requirements and compete with industry trends.