Experience

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  Us navy

  Mar 1988 - Feb 1994

  Avioncs technician

  Aviation Electronics Technician skilled in the repair of F/A 18 - flight control systems, integrated weapons management, HARM from the the system and to the component level.• Supervised a team of 12 technicians as a shift supervisor and coordinated daily maintenance activities as part of a detached, avionics support team to support daily aircraft system maintenance priorities. • Performed system and component level troubleshooting on complex digital and analog circuitry utilizing various types of test equipment. • Provided maintenance training to Kuwaiti foreign nationals to support the mission requirements of the air group command and improve relations between the Kuwaiti Air Force and the NAS Lemoore aircraft maintenance group.• Revised spare parts requirements and system test procedures resulting in a savings of several thousand dollars while maintaining mission readiness. Show less

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  American science and engineering, inc.

  Mar 1994 - Nov 1994

  Field service engineer

  • Installed and serviced sophisticated X-ray inspection systems used at international ports of entry, US Customs, mailrooms, foreign embassies, and government security agencies. • Provided product training and expert technical support for a diverse customer base.

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  Varian semiconductor

  Mar 1994 - Feb 2006

  • Traveled extensively to global customer sites to resolve critical technical issues, execute repair plans, and provide on-site product training as necessary. • Directed factory resources to support key customers in partnership with global sales and service management teams to effectively manage field complaints, resolve complex system issues, and provide assistance with equipment installation problems, and improve overall customer satisfaction. When necessary, escalation and service calls were staged after hours to satisfy customer requests.• Developed an equipment-focused Factory Automation training course during the launch of a new 300 mm robotic wafer handling system reducing cost of ownership and improving system repair capability.• Improved factory responsiveness and reduced equipment downtime by revising escalation procedures and forming a new relationship between the factory stakeholders (field service, customer service, purchasing) and automation OEM equipment suppliers. • Created technical support bulletins, equipment failure reports, work around procedures, and other maintenance related documentation to communicate critical system issues to the field improving FSE effectiveness.• Developed maintenance procedures and best-known methods, spare parts support plans, and other related system documentation to support the successful launch of new plasma doping semiconductor process technology. • Provided key technical field support to customers and service engineers worldwide often staging escalation and service calls after hours to resolve critical system issues with overseas customers.• Managed the return of failed material and tracked failure analysis reports and quality improvement requests during the introduction of a new robotic wafer delivery system. Show less • Serviced and repaired ion implantation semiconductor capital equipment for a global customer base with limited technical direction or supervision. • Traveled extensively to global customer sites to execute repair plans and provide follow up training as necessary. • Developed written technical reports, field bulletins, billing information, and spare parts replacement orders to meet customer and engineering commitments.• Coordinated directly with field sales and service account management team to effectively manage and resolve field escalations, complex system issues, and field installation problems improving customer satisfaction. Show less

  • Senior Product Support Specialist

    Feb 2000 - Feb 2006

  • Senior Field Service Engineer/Product Support Specialist

    Sept 1995 - Feb 2000

  • Final Test Technician

    Mar 1994 - Dec 1995
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  Axcelis technologies

  Apr 2006 - Nov 2008

  Quality assurance engineer iii

  • Managed a corrective action/ preventative action process on returned customer failed material from initial customer contact through problem resolution. Provided monthly reports including an analysis of all the data. Summarized systemic issues and facilitated engineering involvement where necessary.• Performed failure analysis on returned customer material. Identified root causes for failures using 8D problem solving techniques and FMEA. Identified corrective actions for engineering and product team review to mitigate future issues.• Facilitated a cross-functional team review of non-conforming material as a QA representative on the material review board (MRB) to investigate and resolve immediate and systemic quality issues.• Managed the quality of several printed circuit board suppliers and one OEM robot supplier to meet production and spare parts quality requirements. Performed supplier audits for compliance at their respective locations.• Collaborated with product quality teams using Value Stream Mapping and Kaizen events to improve manufacturing cell work flow and reduce non-value added waste by 50-70 %• Generated bug reports, product enhancement requests, quality alerts, supplier corrective action reports, and field change notices in response to customer issues.• Analyzed and interpreted field service, manufacturing assembly, and final test data. Prepared technical reports for use by engineering and management personnel to support engineering in resolving customer complaints.• Helped restructure the material review process to better prioritize resources based on manufacturing and customer requirements.• Organized and assembled action plans with other installation team members to resolve complex mechanical, software, and process issues at customer sites. • Performed internal process audits to support ISO 9001 requirements. Show less

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  Excelitas technologies

  Dec 2009 - now

  Quality assurance engineer